NEED HELP: iTunes won't install!!

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NEED HELP: iTunes won't install!!

Tried re-installing/updating iTunes in an attempt to fix a syncing problem I had, only to now not be able to install iTunes. I keep getting "error" messages, sometimes error 193 for Windows, sometimes it just says "error 7". I followed the steps in the "Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8" article NUMEROUS times, and it still won't install.

I'm getting very frustrated and need help ASAP.

iPod touch (4th generation), Windows 7

Posted on Jun 27, 2015 1:48 PM

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Answer 1

turingtest2

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Jun 27, 2015 1:54 PM in response to Benji8

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Review the other boxes and the list of support documents further down the page in case one of them applies.

Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.

If you have a 64-bit system try the for older video cards version. It is a 64-bit installer for mainly 32-bit code, similar to all 64-bit releases prior to 12.1. You may find this version installs successfully you.

tt2

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Answer 2

Benji8 Author

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Jun 27, 2015 2:08 PM in response to turingtest2

I'm not very good with technology...is there any way you could outline a list of simply-explained possible solutions?

I did notice your link contained the steps in the article I mentioned earlier, which did not work.

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Answer 3

turingtest2

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Jun 27, 2015 2:21 PM in response to Benji8

Use the steps in the second box of the user tip to uninstall all components. See the notes 1-3 below the box if needed.

Reboot before trying to reinstall.

If you have a 64-bit system download a fresh copy of the installer from this page: iTunes for Windows (64-bit - for older video cards) and see if that will install cleanly.

tt2

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Answer 4

Benji8 Author

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Jun 27, 2015 7:53 PM in response to turingtest2

I did all of those steps but it didn't work, as I mentioned before. I just tried again and it still didn't work...also, I've never seen a "run as administrator" option.

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Answer 5

turingtest2

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Jun 28, 2015 5:03 AM in response to Benji8

Right-click on the downloaded setup file.

tt2

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Answer 6

Benji8 Author

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Jun 28, 2015 7:31 AM in response to turingtest2

I don't see it when I right-click.

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Answer 7

turingtest2

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Jun 28, 2015 9:00 AM in response to Benji8

Hmm. Using Windows 7 here, Run as Administrator is the second entry in the right-click context menu for executable files. Perhaps you need to change your UAC settings. Or you could try using the MS Program Installer Fixit that I've linked to, to see if that can drive through the install.

tt2

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Answer 8

Benji8 Author

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Jun 28, 2015 9:49 AM in response to turingtest2

Where exactly do I find the file on my computer?

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Answer 9

turingtest2

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Jun 28, 2015 9:53 AM in response to Benji8

Use the direct links in the user tip to download the selected setup file. Choose where it is saved, normally your Downloads folder, get the browser to open the folder when it has finished the download.

tt2

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