iPad is recognized and will sync. iPhone will not

Question

iPad is recognized and will sync. iPhone will not

What would cause iTunes to recognize iPad but not iPhone? Problem just started a week ago.
IOS 8.3

iTunes 12.1.2.27

Win 8.1

Apple TV (2nd generation)

Posted on Jun 27, 2015 1:03 PM

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Answer 1

Brett L

Community Specialist

Jun 29, 2015 11:49 AM in response to Stu Habermehl

Greetings Stu,

If you are having an issue with your iPhone not being recognized in iTunes on your Windows computer, I would suggest that you troubleshoot using the steps in this article -

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

Thanks for using Apple Support Communities.

Be well,

Brett L

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Answer 2

Jul 1, 2015 5:16 AM in response to Brett L

Thanks for responding. I should have been more clear. I had already tried all of those steps, with no luck.
The good news is that the iTunes and IPhone patches/updates (didn't catch the number) that I downloaded today (01 July) fixed the issue.
Alchemy- I don't pretend to understand how it worked.

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