HT200197: Get help with audio, video, or power on Apple TV
Learn about Get help with audio, video, or power on Apple TV
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Helpful answers
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Jun 27, 2015 2:08 PM in response to EArriagaby Winston Churchill,That indicates that it is not properly connected to the network, you might start by restarting the router.
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Jun 27, 2015 5:55 PM in response to EArriagaby juangomezw,Same problem with mine, the wifi seems ok, its has high signal and when I restarted the device it downloaded the latest software without problems, after restart I setted up everything and my wifi again and connected without trouble; in computers I can't sign in with my id and in settings > main menu doesn't show any app.
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Jun 27, 2015 7:14 PM in response to EArriagaby Krls93,This is also happening to me.
I think it's an Apple problem.
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Jun 28, 2015 6:02 AM in response to EArriagaby dtmp,yep, here too. After a google search, seems to be a problem dating back to 2012 with no definitive answer. tried the usual with no results. attempting a full restore now.
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Jun 28, 2015 6:11 AM in response to dtmpby buktavegen61,There seem to be a major problem with the iTunes authentication server as iTunes on the Mac will let med log in using my two accounts . AppleTv on the other hand lets me login to iCloud but no chance log in to either of my iTunes accounts . Resetting or rebooting will not work as the problem lies with Apple
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Jun 28, 2015 8:13 AM in response to EArriagaby SkrillaJay,Same here, all I'm seeing the Computers and Settings icons. When I sign out and then back in to iTunes on the apple tv is throw a server error. FIEEEEEEEXXX IT!!!
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Jun 28, 2015 8:34 AM in response to dtmpby dtmp,Came back after a couple of hours and it appears the full restore fixed it, or something on Apple's end changed.
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Jun 28, 2015 10:43 AM in response to dtmpby buktavegen61,Or the fact that the ATV gained access to the time/date server as was the case here @ my house . Had to share wifi from my iPhone over 4g as my home network somehow fubars that perticular thing
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Jun 28, 2015 1:32 PM in response to EArriagaby j_coyne,I think buktavegen61 is onto something. I can't query apple's NTP (time) server on the default port, but I can query other time servers (pool.ntp.org)
> $ sudo ntpdate pool.ntp.org
> 28 Jun 15:19:15 ntpdate[69761]: adjust time server 104.232.3.3 offset 0.002102 sec
> $ sudo ntpdate time.apple.com
> 28 Jun 15:19:25 ntpdate[69770]: no server suitable for synchronization found
I'm also able to query time.apple.com on an unprivleged port:
> $ sudo ntpdate -u time.apple.com
> 28 Jun 15:30:48 ntpdate[69799]: adjust time server 17.253.14.253 offset -0.024798 sec