HT203517: iCloud: Troubleshooting Documents in the Cloud

Learn about iCloud: Troubleshooting Documents in the Cloud
Jane Colvin

Q: I have a new iPhone and have just upgraded my Macbook Pro to Yosemite in order to share contacts and appointments, etc.  I go to start up iCloud for the first time; I get this message:  "You can’t sign in because your account was disabled for security rea

I have a new iPhone and have just upgraded my Macbook Pro to Yosemite in order to share contacts and appointments, etc.

 

 

I go to start up iCloud for the first time; I get this message:

 

 

"You can’t sign in because your account was disabled for security reasons."

 

 

It gives me the option to reset my Apple ID - so I do.

I am emailed a link which allows me to enter a brand new password.

I do this on my computer and on my iPhone.

 

 

I return to Preferences to set up iCloud; I get the same message:

"You can’t sign in because your account was disabled for security reasons."

 

 

This is circular and is clearly a bug.

 

 

What do I do about it?

 

Apple Support communities promise instant chat support 24/7 - but I'm buggered if I can find where. Why do they hide it away - and how do I find it?

MacBook Pro, OS X Yosemite (10.10.3), trying to sync with iPhone 5.

Posted on Jun 27, 2015 3:42 PM

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Q: I have a new iPhone and have just upgraded my Macbook Pro to Yosemite in order to share contacts and appointments, etc.  I go ... more

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