Jim Andersen
Level 1 (0 points)

Q: Computer Cannot FIND Photos

I have Windows Vista SP3 and an iPhone 4S with iOS 8.3. My computer can find only 6 out of 367 pictures, and zero of 9 videos, in the phone's DCIM folder. iTunes itself finds no photos or videos at all. A complete reinstall of iTunes did not help. The phone has been unlocked when connecting it to the computer, and the phone is not asking me whether to Trust the computer or not. Nearly all or all of the photos and videos were taken by the phone's default camera, NOT by a third party app. How do we fix this?

iPhone 4S, iOS 8.3, null

Posted on Jun 27, 2015 4:14 PM

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Jim Andersen

Q: Computer Cannot FIND Photos

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  • by Rysz,

    Rysz Rysz Jun 27, 2015 4:33 PM in response to Jim Andersen
    Level 7 (21,001 points)
    iPad
    Jun 27, 2015 4:33 PM in response to Jim Andersen

    To import all your images, you should be using whatever photo app you normally use on that computer. The app will recognize your iPhone as a digital camera and allow you to import everything, without you even knowing where and how the images are stored on the phone. iTunes has nothing to do with photo import.

  • by Jim Andersen,

    Jim Andersen Jim Andersen Jun 27, 2015 6:02 PM in response to Rysz
    Level 1 (0 points)
    Jun 27, 2015 6:02 PM in response to Rysz

    Thanks for the quick response, Rysz, but the "normally used" app is what I refer to when saying "my computer can find only 6 out of 367 pictures. Standard Windows Vista programs designed to import photos from a "camera" see only those six and no more. I am specifically told only "6 photos found."

     

    Also, while iTunes might not be used to execute an import of such, shouldn't clicking "Photos" in the phone menu of iTunes at least let me see what photos are on the phone? I can see my books, music, podcasts and other items, but I cannot see the photos.

  • by Rysz,

    Rysz Rysz Jun 27, 2015 7:19 PM in response to Jim Andersen
    Level 7 (21,001 points)
    iPad
    Jun 27, 2015 7:19 PM in response to Jim Andersen

    If you use My Photo Stream, follow the directions here

    My Photo Stream FAQ - Apple Support

  • by Jim Andersen,

    Jim Andersen Jim Andersen Jun 27, 2015 8:11 PM in response to Rysz
    Level 1 (0 points)
    Jun 27, 2015 8:11 PM in response to Rysz

    Thanks, Rysz. That may help in a pinch, but I would really prefer using the standard "Move" command. If I could just see the contents of the folder in question, I'd be all set. Anything else I might try?

  • by Rysz,

    Rysz Rysz Jun 27, 2015 9:06 PM in response to Jim Andersen
    Level 7 (21,001 points)
    iPad
    Jun 27, 2015 9:06 PM in response to Jim Andersen

    See if a Reset makes any difference: hold down the Wake/Sleep and Home buttons until the Apple logo appears.

     

    There are utilities that can access the iPhone's files directly. I'm not familiar enough with them to make a recommendation, but you should be able to search for them on this forum.