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Jun 29, 2015 2:34 PM in response to brambillinaby mario49,Hello brambillina,
After reviewing your post, it sounds like you are not able to make a backup of the iPhone to iTunes. The second thing is an app is crashing. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
If you can't make an iTunes backup of your iPhone, iPad, or iPod touch - Apple Support
If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario
