Q: My MacBook Pro trackpad won't move the cursor anymore

Turned laptop on and was fine then mouse became jittery then trackpad stopped working. After turning off and on again keyboard and mouse are not recognised and screen says to turn on the power of the wireless keyboard and mouse. (Even though they are not wireless) Clicking the trackpad still works, but completely unable to move the cursor. help would be greatly appreciated!

MacBook Pro, iOS 8.3

Posted on Jun 27, 2015 9:44 PM

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Q: My MacBook Pro trackpad won't move the cursor anymore

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by spudnuty,

spudnuty Jun 27, 2015 11:02 PM in response to Alice.hunter
Level 5 (7,097 points)

Mac OS X

Jun 27, 2015 11:02 PM in response to Alice.hunter

It will make it easier to help you w/ your problem to know know more information about your computer; size, exact year built, RAM installed and OS you're running
"screen says to turn on the power of the wireless keyboard and mouse."
Sounds like it's looking for a BlueTooth keyboard and mouse:
Troubleshooting wireless mouse and keyboard issues - Apple Support
and make sure BlueTooth is turned off.
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by Alice.hunter,

Alice.hunter Jun 28, 2015 7:15 AM in response to Alice.hunter
Level 1 (0 points)

Jun 28, 2015 7:15 AM in response to Alice.hunter

Sure OS X Yosemite Version 10.10.3
macbook pro (Retina, 13-inch, Mid 2014)
processor 2.6 Ghz Intel core i5
memory 8gb 1600 MHz

I turned it on again today and it worked for about a minute after logging on before the cursor then stopped moving with the trackpad. No longer asking for a wireless keyboard or mouse though
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by Lexiepex,

Lexiepex Jun 28, 2015 7:45 AM in response to Alice.hunter
Level 6 (10,536 points)

Mac OS X

Jun 28, 2015 7:45 AM in response to Alice.hunter

Do a SMC reset,
then do a PRAM reset.
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by Alice.hunter,

Alice.hunter Jun 28, 2015 8:38 AM in response to Lexiepex
Level 1 (0 points)

Jun 28, 2015 8:38 AM in response to Lexiepex

Thanks. I got to the screen asking to reinstall OS but still unable to move the cursor at all. I can still click, but it is unreponsive.
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by spudnuty,Helpful

spudnuty Jun 28, 2015 9:25 AM in response to Alice.hunter
Level 5 (7,097 points)

Mac OS X

Jun 28, 2015 9:25 AM in response to Alice.hunter

"macbook pro (Retina, 13-inch, Mid 2014)"
"I can still click, but it is unreponsive."
Hopefully you're still under warranty or have Apple Care. If so take it into Apple and make them fix it.
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Q: My MacBook Pro trackpad won't move the cursor anymore

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by spudnuty,

by Alice.hunter,

by Lexiepex,

by Alice.hunter,

by spudnuty,★Helpful

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by spudnuty,Helpful