Emmi12

Q: How to reset an iphone when you cannot use itunes or get into the phone?

my dad attempted to reset his iphone yesterday, he has an iphone 4. It has taken him back to the settings where it asks him for his language, to connect to wifi and then tells him to log in to his icloud to start a backup. Our problem is that we do not know the password for the icloud. I attempted to reset it online using the security questions because we are unsure of the email linked to the phone and it's saying his birthday that is linked to the icloud account is incorrect and now has disabled the icloud account until we can pass the questions. Due to not actually being able to log on to the phone without resetting his icloud password, we cannot completely restart the iphone. I was wondering if anyone had any suggestions as to how we could possibly reset his phone to factory settings without needed to go onto itunes or the phone itself, or how else we could get onto the phone or connect it to itunes, thank you for your time!

iPhone 4

Posted on Jun 28, 2015 11:02 AM