Immankan

Q: Unable to download/update apps in wifi only

can no longer download or update any apps in both iphone 6 and ipad 2 mini.in wifi only. i am using ios 8.3

Posted on Jun 28, 2015 11:19 AM

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Q: Unable to download/update apps in wifi only

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  • by alex_h1,

    alex_h1 alex_h1 Jun 30, 2015 11:24 AM in response to Immankan
    Community Specialists
    Jun 30, 2015 11:24 AM in response to Immankan

    Hello Immankan,

     

    Thanks for using Apple Support Communities.

     

    From your post I understand that you're unable to update apps on your Wi-Fi connection on multiple iOS devices.  To start troubleshooting this issue on both devices, please sign out of your account, restart the devices, and then sign back in to your Apple ID.

     

    iTunes, iBooks, and App Store

    1. Tap Settings > iTunes & App Store.
    2. Tap your Apple ID. If you see the option to Sign In, you can change your Apple ID now.
    3. Tap Sign Out.
    4. Go to Settings > iTunes & App Store.
    5. Enter your Apple ID and password, then tap Sign In.

    Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support

     

    How to restart

    1. Press and hold the Sleep/Wake button until the red slider appears.
    2. Drag the slider to turn your device completely off.
    3. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

    Restart your iPhone, iPad, or iPod touch - Apple Support

     

    Take care,

    Alex H.