iTunes match error: We could not complete your iTunes Store request. An unknown error occurred (4001).

Question

iTunes match error: We could not complete your iTunes Store request. An unknown error occurred (4001).

Hello, I am getting the following error when trying to upload new audio to iCloud (update iTunes match).

"We could not complete your iTunes Store request. An unknown error occurred (4001)."

I am using iTunes 12.1.2.27 on my iMac running Yosemite 10.10.3. I have been using iTunes match successfully for years. I started getting this error today after adding three new CDs to iTunes. They were FLAC, but I converted them to MP3 with MediaHuman Audio Convert before adding them to iTunes.

How do I find what error code 4001 is? How do if fix this?

Thanks.

iTunes 12-OTHER, OS X Yosemite (10.10.3), Why no iTunes inTheProductCategory?

Posted on Jun 28, 2015 1:07 PM

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Answer 1

Linc Davis

Level 10

209,547 points

Jun 28, 2015 7:57 PM in response to Richmond BC Canada

Back up all data.

Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:

8.8.8.8

8.8.4.4

That's Google DNS. Click OK, then Apply.

In Safari, select

Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data

and confirm. If you’re using another browser, empty the cache. Test. Any difference?

Notes:

1. If you lose Internet access after making the above change to your network settings, delete the Google servers in the Network preference pane, then select the TCP/IP tab and click Renew DHCP Lease. That should restore the original DNS settings; otherwise restore them yourself. Remember that you must click Apply in order for any changes to take effect.

2. I don't use Google DNS myself, though I have tested it, and I'm not recommending it or any other DNS provider; the server addresses are offered merely for testing purposes. There may be privacy and technical issues involved in using that service, which you should investigate personally before you decide whether to keep the settings. Other public DNS services exist.

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Answer 2

Jul 1, 2015 9:00 PM in response to Richmond BC Canada

The error is that you have over 25,000 songs in your library. You will need to wait for iOS 9 and its 100,000 song limit.

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Answer 3

Jul 1, 2015 10:16 PM in response to David Doukidis

I only have 2800 songs, so that is not the cause of the error.

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Answer 4

Jul 1, 2015 10:18 PM in response to Linc Davis

Linc, my iTunes just upgraded to 12.2 so I haven't had a chance to try this again. I got caught up playing with the 3 month free trial of Apple Music. I haven't had a chance to find out how iTunes match works now. Perhaps it is disabled with the new Apple Music subscription.

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