Setup of my new 6+ from my 5s backup is missing app data

I have a new 6+ that I loaded my 5s backup on and there is an app, Secure+, that came back but it has NO data. Secure+ is an ID and PSWD manage program and is the only place that i have this info. I thought when iTunes said make a "complete" backup it was basically a mirror image of the phone. Anyone have any idea if I really have lost the data? Oh yea, my 5s was stolen so i can't go to it to get the data. If it isn't in the iTunes backup then it is gone. 😟


TIA,

Scoop

iPhone 6 Plus, iOS 8.3

Posted on Jun 28, 2015 1:14 PM

Reply
5 replies

Jun 28, 2015 1:17 PM in response to cphooper

Check with the application developer. Not all applications store data in an area that is backed up by iTunes and/or iCloud. Also, some sensitive data is not backed up unless you are using an encrypted backup. One example is the Heath application on the iPhone. Your health data is not present in your iTunes backup if you are not using an encrypted backup. This is a privacy protection system. So, find out what the app developer has to say about whether or not the data is in your backup.

Jun 28, 2015 1:36 PM in response to cphooper

cphooper wrote:


So the unencrypted backup to my Mac is complete in iTunes speak, because they expect to have data not copied i.e. the health data, but not a mirror image? crud 😟

The manual is pretty clear about what is and is not saved in an unencrypted backup. It's also logical. And the developer of the app can also flag it to not back up if the backup isn't encrypted. As an unencrypted backup can be read with any of dozens of apps or a SQLite database manager, how secure would your data be if anyone who found your phone could just back up the phone to a computer and have access to all of your passwords?

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Setup of my new 6+ from my 5s backup is missing app data

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