cphooper
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Q: Setup of my new 6+ from my 5s backup is missing app data

I have a new 6+ that I loaded my 5s backup on and there is an app, Secure+, that came back but it has NO data.   Secure+ is an ID and PSWD manage program and is the only place that i have this info.  I thought when iTunes said make a "complete" backup it was basically a mirror image of the phone.   Anyone have any idea if I really have lost the data?   Oh yea, my 5s was stolen so i can't go to it to get the data.   If it isn't in the iTunes backup then it is gone. 

 

TIA,

Scoop

iPhone 6 Plus, iOS 8.3

Posted on Jun 28, 2015 1:14 PM

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cphooper

Q: Setup of my new 6+ from my 5s backup is missing app data

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jun 28, 2015 1:17 PM in response to cphooper
    Level 9 (59,919 points)
    iPhone
    Jun 28, 2015 1:17 PM in response to cphooper

    Check with the application developer. Not all applications store data in an area that is backed up by iTunes and/or iCloud. Also, some sensitive data is not backed up unless you are using an encrypted backup. One example is the Heath application on the iPhone. Your health data is not present in your iTunes backup if you are not using an encrypted backup. This is a privacy protection system. So, find out what the app developer has to say about whether or not the data is in your backup.

  • by cphooper,

    cphooper cphooper Jun 28, 2015 1:22 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jun 28, 2015 1:22 PM in response to ChrisJ4203

    So the unencrypted backup to my Mac is complete in iTunes speak, because they expect to have data not copied i.e. the health data, but not a mirror image?    crud

  • by roaminggnome,

    roaminggnome roaminggnome Jun 28, 2015 1:24 PM in response to cphooper
    Level 10 (97,411 points)
    Jun 28, 2015 1:24 PM in response to cphooper

    The backup is designed to backup settings in case of restore.  It is certainly not a mirror image

     

    You should be storing everything on your computer.

     

    About backups in iCloud and iTunes - Apple Support

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jun 28, 2015 1:36 PM in response to cphooper
    Level 8 (38,305 points)
    Mac OS X
    Jun 28, 2015 1:36 PM in response to cphooper

    cphooper wrote:

     

    So the unencrypted backup to my Mac is complete in iTunes speak, because they expect to have data not copied i.e. the health data, but not a mirror image?    crud

    The manual is pretty clear about what is and is not saved in an unencrypted backup. It's also logical. And the developer of the app can also flag it to not back up if the backup isn't encrypted. As an unencrypted backup can be read with any of dozens of apps or a SQLite database manager, how secure would your data be if anyone who found your phone could just back up the phone to a computer and have access to all of your passwords?

  • by cphooper,

    cphooper cphooper Jun 28, 2015 1:39 PM in response to roaminggnome
    Level 1 (0 points)
    Jun 28, 2015 1:39 PM in response to roaminggnome

    I thought i was storing everything on my computer via the backup, sigh.....

    Thanks ChrisJ4203 and Roaminggnome for the quick replies. 

    I hope to have a better question with a better outcome next time.