-
All replies
-
Helpful answers
-
Jun 28, 2015 5:19 PM in response to annfromel cajonby turingtest2,In iTunes select Music, then iTunes Store, on the right hand side look for the text QuickLinks and just below that click on Purchased. Click Not in my Library. Use the download links.
tt2
-
Jun 29, 2015 7:55 PM in response to turingtest2by annfromel cajon,I've followed your instructions to a "T", but when I get to the final direction, "Use the download links" there were none. Now what?
-
Jun 29, 2015 8:01 PM in response to annfromel cajonby turingtest2,Close iTunes and reopen. Do you see your media items in that location now? The cloud symbols are the download links.
tt2
-
Jun 30, 2015 11:31 AM in response to turingtest2by annfromel cajon,I wish you could see my screen. I swear there are no Cloud symbols. I've clicked on or hovered over everything on my screen and have found no reference to the Cloud.
I am so frustrated, and really need help.
-
Jun 30, 2015 11:34 AM in response to annfromel cajonby Ian Parkinson,What version of iTunes are you using?
Have you logged into your iTunes account in iTunes?
-
Jun 30, 2015 12:13 PM in response to annfromel cajonby turingtest2,And in addition to Ian's questions, what country's store are you using?
tt2
-
Jun 30, 2015 12:17 PM in response to annfromel cajonby switcha2,Just to check, try going into your Account Info page in iTunes and finding the place where you manage hidden purchases. I had an entire album just disappear the other day. It showed up as "purchased" if I went right to the album in the iTunes store, but it was nowhere on my computer or in the cloud (I have iTunes Match). When I went to "Purchased" on the iTunes Store front page, it showed up but was the only one with no cloud icon to redownload it.
Turns out it was somehow hidden. It was listed in the hidden stuff in my Account Info page. I "unhid" it and all was well.
-
Jun 30, 2015 12:21 PM in response to switcha2by macuser7777,★HelpfulTry going to iTunes>Preferences>Store> and then make sure that "show iTunes in the cloud purchases" is enabled. If it is not then add a checkmark.
-
Jun 30, 2015 12:23 PM in response to annfromel cajonby turingtest2,annfromel cajon wrote:
... Computer says "Original file could not be found.
Do you still have the broken entries in the library for these tracks? If so delete them, close iTunes, and reopen. You should now see the tracks in past purchases.
tt2
-
Jun 30, 2015 1:40 PM in response to annfromel cajonby Limnos,You can take screen shots and post them here using the camera icon in the editor window. Command+shift+4 lets you draw a box around something.
-
Jun 30, 2015 4:19 PM in response to Ian Parkinsonby annfromel cajon,Yes, I have logged in to my iTunes account. The only thing I see there pertaining to the Cloud is an offer to join "Match" for $24.99. Not interested.
My version of iTunes is 12.1.2...the latest.
More help please.
-
Jun 30, 2015 4:21 PM in response to turingtest2by annfromel cajon,The country of my iTunes Store is the good ole USA!
-
Jun 30, 2015 4:27 PM in response to macuser7777by annfromel cajon,Great help. That was not enabled, so I put a checkmark as you said. Now what do I do?
-
Jun 30, 2015 4:49 PM in response to Limnosby annfromel cajon,Limnos, I haven't mastered my original problem (getting The Mamas & The Papas back onto my computer) yet, and you expect me to know how to take screen shots ad post them to this community. Where is the camera icon to begin with? Guess I won't attempt that at this time.