mrpeepers

Q: My (relatively new) iMac is incredibly slow - Please help!

Hi,

 

I realize this question is likely very repeated, but, I've scoured the forums and haven't found a solution that works, and I'm not sure what to do. My relatively new iMac is incredible slow. Like, super slow. From a restart to a place in the desktop where I can reasonable use the computer, is minutes, maybe 5. I see constant beachballs. Frequently, I might be using a program then switch over to Safari to do a web search and the computer has to catch up to my typing. Not all the time, but it happens at least once a day. Again, it's slooooooow. And, I don't know what to do.

 

Here is a EtreCheck report. I actually ran 2 within 30 minutes of each other just in case you might be interested in the differences.

 

Your thoughts, ideas, and suggestions are most welcome!

 

REPORT 1

EtreCheck version: 2.2 (132)

Report generated 6/29/15, 9:34 AM

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

Hardware Information: ℹ️

    iMac (27-inch, Late 2013) (Technical Specifications)

    iMac - model: iMac14,2

    1 3.2 GHz Intel Core i5 CPU: 4-core

    16 GB RAM Upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 0/DIMM1

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM1

            4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n/ac

 

Video Information: ℹ️

    NVIDIA GeForce GT 755M - VRAM: 1024 MB

        iMac 2560 x 1440

 

System Software: ℹ️

    OS X 10.10.3 (14D136) - Time since boot: 16:9:17

 

Disk Information: ℹ️

    APPLE HDD ST1000DM003 disk0 : (1 TB)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 944.35 GB (449.85 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 55.00 GB (3.97 GB free)

 

USB Information: ℹ️

    Western Digital My Book 1140 3 TB

        Photos & Video (disk2s1) /Volumes/Photos & Video : 1.00 TB (202.34 GB free)

        Storage (disk2s2) /Volumes/Storage : 2.00 TB (2.00 TB free)

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Microsoft Microsoft 5-Button Mouse with IntelliEye(TM)

    Seagate FreeAgent 1 TB

        EFI (disk1s1) <not mounted> : 210 MB

        Time Machine (disk1s2) /Volumes/Time Machine : 999.86 GB (85.77 GB free)

 

Thunderbolt Information: ℹ️

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ℹ️

    Anywhere

 

Kernel Extensions: ℹ️

        /Applications/DiskWarrior.app

    [not loaded]    com.alsoft.Preview (4.4) [Click for support]

 

        /Library/Extensions

    [not loaded]    com.joshuawise.kexts.HoRNDIS (6 - SDK 10.6) [Click for support]

 

        /System/Library/Extensions

    [loaded]    com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) [Click for support]

 

Launch Agents: ℹ️

    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [running]    com.adobe.AdobeCreativeCloud.plist [Click for support]

    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

 

Launch Daemons: ℹ️

    [running]    com.adobe.adobeupdatedaemon.plist [Click for support]

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [running]    com.backblaze.bzserv.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

    [loaded]    com.skype.skypeinstaller.plist [Click for support]

    [loaded]    fi.polar.libpolar.plist [Click for support]

    [running]    fi.polar.polard.plist [Click for support]

 

User Launch Agents: ℹ️

    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [failed]    com.akamai.single-user-client.plist [Click for support]

    [running]    com.backblaze.bzbmenu.plist [Click for support]

    [loaded]    com.valvesoftware.steamclean.plist [Click for support]

 

User Login Items: ℹ️

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox    Application  (/Applications/Dropbox.app)

    TimehopSync    Application  (/Applications/TimehopSync.app)

 

Internet Plug-ins: ℹ️

    AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

    FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]

    QuickTime Plugin: Version: 7.7.3

    o1dbrowserplugin: Version: 5.4.2.18903 [Click for support]

    SharePointBrowserPlugin: Version: 14.5.2 - SDK 10.6 [Click for support]

    googletalkbrowserplugin: Version: 5.4.2.18903 [Click for support]

    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

    JavaAppletPlugin: Version: Java 8 Update 45 Check version

 

User internet Plug-ins: ℹ️

    VSeeHelper: Version: VSeeHelper 1.0.0.0 - SDK 10.8 [Click for support]

    WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

 

Safari Extensions: ℹ️

    AdBlock

    Save to Pocket

    Evernote Web Clipper

    Pin It Button

 

3rd Party Preference Panes: ℹ️

    Backblaze Backup  [Click for support]

    Flash Player  [Click for support]

    GoPro  [Click for support]

    Java  [Click for support]

 

Time Machine: ℹ️

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 944.35 GB Disk used: 494.49 GB

        Photos & Video: Disk size: 1.00 TB Disk used: 797.66 GB

    Destinations:

        Data [Network]

        Total size: 2.00 TB

        Total number of backups: 41

        Oldest backup: 2015-04-08 03:42:26 +0000

        Last backup: 2015-06-29 01:57:08 +0000

        Size of backup disk: Too small

            Backup size 2.00 TB < (Disk used 1.29 TB X 3)

        Time Machine [Local]

        Total size: 999.86 GB

        Total number of backups: 33

        Oldest backup: 2015-05-31 13:16:14 +0000

        Last backup: 2015-06-29 03:55:32 +0000

        Size of backup disk: Too small

            Backup size 999.86 GB < (Disk used 1.29 TB X 3)

 

Top Processes by CPU: ℹ️

        18%    bztransmit

         3%    WindowServer

         1%    bzfilelist

         1%    Timehop Sync

         0%    distnoted(4)

 

Top Processes by Memory: ℹ️

    1.20 GB    com.apple.WebKit.WebContent(4)

    1.05 GB    kernel_task

    688 MB    Safari

    524 MB    iTunes

    508 MB    com.apple.MediaLibraryService

 

Virtual Memory Information: ℹ️

    31 MB    Free RAM

    16.00 GB    Used RAM

    2 MB    Swap Used

 

Diagnostics Information: ℹ️

    Jun 28, 2015, 09:18:36 PM    /Library/Logs/DiagnosticReports/iTunes_2015-06-28-211836_[redacted].hang

    Jun 28, 2015, 06:48:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Downloader_2015-06-28-184805_[ redacted].crash

    Jun 28, 2015, 05:20:25 PM    Self test - passed

    Jun 28, 2015, 04:47:15 PM    /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2015-06-28-164715_[redacted].c rash

    Jun 28, 2015, 04:45:32 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.MailServiceAgent_201 5-06-28-164532_[redacted].crash

    Jun 28, 2015, 02:24:20 PM    /Library/Logs/DiagnosticReports/hl2_osx_2015-06-28-142420_[redacted].hang

    Jun 28, 2015, 07:04:30 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.MailServiceAgent_201 5-06-28-070430_[redacted].crash

    Jun 27, 2015, 05:57:01 AM    /Library/Logs/DiagnosticReports/iPhoto_2015-06-27-055701_[redacted].cpu_resourc e.diag [Click for details]

    Jun 26, 2015, 11:06:31 PM    /Library/Logs/DiagnosticReports/iPhoto_2015-06-26-230631_[redacted].hang

 

 

REPORT 2

EtreCheck version: 2.2 (132)

Report generated 6/29/15, 10:09 AM

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

Hardware Information: ℹ️

    iMac (27-inch, Late 2013) (Technical Specifications)

    iMac - model: iMac14,2

    1 3.2 GHz Intel Core i5 CPU: 4-core

    16 GB RAM Upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 0/DIMM1

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM1

            4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n/ac

 

Video Information: ℹ️

    NVIDIA GeForce GT 755M - VRAM: 1024 MB

        iMac 2560 x 1440

 

System Software: ℹ️

    OS X 10.10.3 (14D136) - Time since boot: 16:45:50

 

Disk Information: ℹ️

    APPLE HDD ST1000DM003 disk0 : (1 TB)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 944.35 GB (449.10 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 55.00 GB (3.97 GB free)

 

USB Information: ℹ️

    Western Digital My Book 1140 3 TB

        Photos & Video (disk2s1) /Volumes/Photos & Video : 1.00 TB (202.34 GB free)

        Storage (disk2s2) /Volumes/Storage : 2.00 TB (2.00 TB free)

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Microsoft Microsoft 5-Button Mouse with IntelliEye(TM)

    Seagate FreeAgent 1 TB

        EFI (disk1s1) <not mounted> : 210 MB

        Time Machine (disk1s2) /Volumes/Time Machine : 999.86 GB (85.77 GB free)

 

Thunderbolt Information: ℹ️

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ℹ️

    Anywhere

 

Kernel Extensions: ℹ️

        /Applications/DiskWarrior.app

    [not loaded]    com.alsoft.Preview (4.4) [Click for support]

 

        /Library/Extensions

    [not loaded]    com.joshuawise.kexts.HoRNDIS (6 - SDK 10.6) [Click for support]

 

        /System/Library/Extensions

    [loaded]    com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) [Click for support]

 

Launch Agents: ℹ️

    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [running]    com.adobe.AdobeCreativeCloud.plist [Click for support]

    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

 

Launch Daemons: ℹ️

    [running]    com.adobe.adobeupdatedaemon.plist [Click for support]

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [running]    com.backblaze.bzserv.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

    [loaded]    com.skype.skypeinstaller.plist [Click for support]

    [loaded]    fi.polar.libpolar.plist [Click for support]

    [running]    fi.polar.polard.plist [Click for support]

 

User Launch Agents: ℹ️

    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [failed]    com.akamai.single-user-client.plist [Click for support]

    [running]    com.backblaze.bzbmenu.plist [Click for support]

    [loaded]    com.valvesoftware.steamclean.plist [Click for support]

 

User Login Items: ℹ️

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox    Application  (/Applications/Dropbox.app)

    TimehopSync    Application  (/Applications/TimehopSync.app)

 

Internet Plug-ins: ℹ️

    AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

    FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]

    QuickTime Plugin: Version: 7.7.3

    o1dbrowserplugin: Version: 5.4.2.18903 [Click for support]

    SharePointBrowserPlugin: Version: 14.5.2 - SDK 10.6 [Click for support]

    googletalkbrowserplugin: Version: 5.4.2.18903 [Click for support]

    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

    JavaAppletPlugin: Version: Java 8 Update 45 Check version

 

User internet Plug-ins: ℹ️

    VSeeHelper: Version: VSeeHelper 1.0.0.0 - SDK 10.8 [Click for support]

    WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

 

Safari Extensions: ℹ️

    AdBlock

    Save to Pocket

    Evernote Web Clipper

    Pin It Button

 

3rd Party Preference Panes: ℹ️

    Backblaze Backup  [Click for support]

    Flash Player  [Click for support]

    GoPro  [Click for support]

    Java  [Click for support]

 

Time Machine: ℹ️

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 944.35 GB Disk used: 495.24 GB

        Photos & Video: Disk size: 1.00 TB Disk used: 797.66 GB

    Destinations:

        Data [Network]

        Total size: 2.00 TB

        Total number of backups: 41

        Oldest backup: 2015-04-08 03:42:26 +0000

        Last backup: 2015-06-29 01:57:08 +0000

        Size of backup disk: Too small

            Backup size 2.00 TB < (Disk used 1.29 TB X 3)

        Time Machine [Local]

        Total size: 999.86 GB

        Total number of backups: 33

        Oldest backup: 2015-05-31 13:16:14 +0000

        Last backup: 2015-06-29 03:55:32 +0000

        Size of backup disk: Too small

            Backup size 999.86 GB < (Disk used 1.29 TB X 3)

 

Top Processes by CPU: ℹ️

         8%    Timehop Sync

         4%    WindowServer

         1%    fontd

         1%    com.apple.WebKit.WebContent(6)

         0%    backupd

 

Top Processes by Memory: ℹ️

    2.03 GB    com.apple.WebKit.WebContent(6)

    1.11 GB    kernel_task

    705 MB    Safari

    524 MB    iTunes

    508 MB    com.apple.MediaLibraryService

 

Virtual Memory Information: ℹ️

    85 MB    Free RAM

    16.00 GB    Used RAM

    18 MB    Swap Used

 

Diagnostics Information: ℹ️

    Jun 28, 2015, 09:18:36 PM    /Library/Logs/DiagnosticReports/iTunes_2015-06-28-211836_[redacted].hang

    Jun 28, 2015, 06:48:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Downloader_2015-06-28-184805_[ redacted].crash

    Jun 28, 2015, 05:20:25 PM    Self test - passed

    Jun 28, 2015, 04:47:15 PM    /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2015-06-28-164715_[redacted].c rash

    Jun 28, 2015, 04:45:32 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.MailServiceAgent_201 5-06-28-164532_[redacted].crash

    Jun 28, 2015, 02:24:20 PM    /Library/Logs/DiagnosticReports/hl2_osx_2015-06-28-142420_[redacted].hang

    Jun 28, 2015, 07:04:30 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.MailServiceAgent_201 5-06-28-070430_[redacted].crash

    Jun 27, 2015, 05:57:01 AM    /Library/Logs/DiagnosticReports/iPhoto_2015-06-27-055701_[redacted].cpu_resourc e.diag [Click for details]

    Jun 26, 2015, 11:06:31 PM    /Library/Logs/DiagnosticReports/iPhoto_2015-06-26-230631_[redacted].hang

Posted on Jun 29, 2015 8:10 AM

Close

Q: My (relatively new) iMac is incredibly slow - Please help!

  • All replies
  • Helpful answers

first Previous Page 3 of 3
  • by mrpeepers,

    mrpeepers mrpeepers Jun 30, 2015 8:08 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 30, 2015 8:08 AM in response to Linc Davis

    Stay tuned.

  • by mrpeepers,

    mrpeepers mrpeepers Jul 2, 2015 7:13 AM in response to mrpeepers
    Level 1 (0 points)
    Jul 2, 2015 7:13 AM in response to mrpeepers

    So far so good... Things have been operating much more smoothly. I'm going to monitor this some more and then mark the thread as fixed. Many thanks... I'll be back in a week!

  • by Danny Rhoades,

    Danny Rhoades Danny Rhoades Jan 14, 2016 9:30 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 14, 2016 9:30 PM in response to Linc Davis

    Linc Davis, your post helped me!  I've been searching far a wide for a fix like this and using the terminal commands you suggested seemed to restore normal functionality to my machine.  I suddenly started getting constant beachballs and very slow startup and logins for no apparent reason.  I pulled my hair out trying everything I could possibly think of and none of it worked.  I read through countless posts and tried reinstalling the OS numerous times.  It wasn't until I searched on console log entry for "mdworker[1381]: (ImportBailout.Error:1325) Asked to exit for Diskarb" that I found this post. 

     

    So thankful for the help.  You're amazing!

first Previous Page 3 of 3