My iPhone 5 was just blacklisted. I'm the original owner. Can I unblacklist it?

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Level 1

9 points

My iPhone 5 was just blacklisted. I'm the original owner. Can I unblacklist it?

I live in Japan and have a phone through SoftBank. The phone was purchased brand new from SoftBank two years ago. I visited the states for two months and I attempted to use my phone with a different SIM card to see if it was unlocked like AU phones are. It would not allow me. Upon returning to Japan, I found out that my phone will not access the network at all. I swapped out SIM cards with my wife and her sim would not work with mine but mine works just fine in her phone. After finding out about blacklisting, I checked my IMEI and found out that my phone has been blacklisted. The phone has not been reported as stolen or lost because I have been in physical control of the phone at all times. Is there a way to unblacklist my phone?

iPhone 5, iOS 8.3, null

Posted on Jun 29, 2015 9:59 AM

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Answer 1

Csound1

Level 9

59,973 points

Jun 29, 2015 10:00 AM in response to Washuu

Blacklisted by who?

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Answer 2

Washuu Author

Level 1

9 points

Jun 29, 2015 10:06 AM in response to Csound1

I'm not sure. I just know that it was blacklisted. Maybe SoftBank got suspicious that it was stolen because it went off the grid for a month and then appeared in a different country with a different SIM. Unfortunately, that was still me! :<

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Answer 3

Csound1

Level 9

59,973 points

Jun 29, 2015 10:16 AM in response to Washuu

Start by contacting Softbank.

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Answer 4

Aug 12, 2015 4:43 AM in response to Washuu

hi hope you are doing fine, have you found the solution?

i live in hong kong, i bought the japan spec iphone from local shop here without warranty, pls see below . now i dont know whom to contact to get it unlocked, its asking for insert sim card, my hong kong 3 sim card shows up as invalid sim, its a new nano sim card. can you help me check with softbank japan service provider if they can unblock this phone for me since you are in japan, hope you will help me. look forward to your kind reply. thanks a lot. jags.

Model	iPhone 6 Plus
IMEI	354378063836227
Serial Number	FK1NL0R1G5QV
Telephone Technical Support	Expired
Repairs & Service Coverage	Expired
Purchase	Validated
Carrier	Softbank - Japan Blacklist status: Blacklisted

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Answer 5

Aug 12, 2015 4:56 AM in response to nonstopatxi

If a Japanese phone is being sold outside Japan, it is probably stolen. Since Japanese carriers don't unlock iPhones. it is useless in Hong Kong. That's why it was sold with no warranty. The blacklisting is another indication that it was stolen.

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