Ashpash200500

Q: why is itunes saying my ipod is not detected

my itunes isnt detecting my iphone or ipod nano ?

iPhone 5s, iOS 8.3

Posted on Jun 29, 2015 10:11 AM

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Q: why is itunes saying my ipod is not detected

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  • by pedro d,

    pedro d pedro d Jul 1, 2015 10:23 AM in response to Ashpash200500
    Community Specialists
    Jul 1, 2015 10:23 AM in response to Ashpash200500

    Hello there, Ashpash200500.

     

    The troubleshooting steps can be a little different for each device when they're not being recognized in iTunes. This first Knowledge Base article offers some great steps to follow for troubleshooting the issue with your iPhone:

     

    iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

     

    Start with these steps and then continue down the article if the issue persists:

    Use these steps if your iPhone, iPad, or iPod doesn't appear under Devices in iTunes after you connect it to your Windows PC. When trying these steps, don't manually place the device into recovery mode. You also might have seen one of these messages:

    • The device can't be restored in iTunes.
    • A "!" or "?" symbol, plug symbol, or "X" appears next to the device's entry in Device Manager.
    • During an update or restore, the device might no longer be recognized by iTunes.

    If you're using a Mac, learn what to do if your device isn't recognized in OS X.

    Restart

    Turn off your computer and your iOS device or iPod, then turn them on again.

    Update your computer

    Check to make sure that you've installed all required updates for your computer.

    Update iTunes

    Check that you have the latest version of iTunes installed on your computer.

    Make sure your iOS device trusts your computer

    If you connect your iPhone, iPad, or iPod touch to your computer and see "If you have not connected your iOS device to this computer before, unlock the device and tap Trust," make sure that your device trusts the computer.

    If you use Windows XP and you see the trust alert on your device repeatedly, make sure that you installed iTunes. Learn how to resolve a repeating trust alert when using Windows XP. You might need to reset the lockdown folder.

    Check the USB cable

    Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.

    USB cables that are bundled with third-party products or accessories might work only to charge those products and might not transmit data. Also, if you're using a third-party case or extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.

    Verify that Apple Mobile Device Support is installed

    iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.

     

    In regards to your iPod Nano, this article should help you out as well:

     

    Apple - Support - iPod nano - iTunes Troubleshooting Assistant

     

    Thanks for participating in Apple Support Communities.

     

    Kind Regards,

    Pedro.