OAgne

Q: Can't login with Apple ID to Messages with Yosemite

I can't login to iMessages with my Apple ID

It was work fine

I try Reset parameter RAM. ( COMMAND-OPTION-P-R, didn't help still can't login)

I try sing out and sing in with iCloud no luck

Screen Shot 2015-06-29 at 1.32.12 PM.png


Yosemite 10.10.3 - iMac 27"


Thank you

Posted on Jun 29, 2015 10:40 AM

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Q: Can't login with Apple ID to Messages with Yosemite

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  • by Linc Davis,

    Linc Davis Linc Davis Jun 29, 2015 11:01 AM in response to OAgne
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    Jun 29, 2015 11:01 AM in response to OAgne

    Is there an error message, or does it just hang?

  • by OAgne,

    OAgne OAgne Jun 29, 2015 2:58 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 29, 2015 2:58 PM in response to Linc Davis

    It just hang spinning

    I can login with Google or AOL Messages

     

    I test and this issue happen on all 4 profiles (none of profile can't use iMessages or Face Time = can't login with Apple ID)

     

    It may issue with Messages & FaceTime app ?

    Any way to clean reinstall Messages?

     

    Thank you

  • by Linc Davis,

    Linc Davis Linc Davis Jun 29, 2015 3:07 PM in response to OAgne
    Level 10 (207,990 points)
    Applications
    Jun 29, 2015 3:07 PM in response to OAgne

    1. If a McAfee "anti-virus" product is installed, remove it by following the instructions on whichever of the pages linked below is applicable:

    How to install or uninstall McAfee Internet Security for Mac

    How to manually remove VirusScan for Mac 8.6.x using a removal script

    How to uninstall and reinstall McAfee Agent 4.x on Macintosh computers

    Note that if you have already tried to uninstall the software, you may have to reinstall it in order to finish the job. If you have a different version of the product, the procedure may be different.

    Back up all data before making any changes.

    2. If you synchronize Contacts with one or more network services such as iCloud or Google, disable all the contact accounts in the iCloud and/or Internet Accounts pane of System Preferences. When prompted to confirm, choose to delete the contacts from the Mac. They'll still be on the servers and on your other devices.

    Log out or restart the computer.

    If the problem is resolved, re-enable the accounts one at a time, wait for the network contacts to reappear, and test after each step.

    Credit for this observation to ASC member tomconrad.

  • by OAgne,

    OAgne OAgne Jun 29, 2015 3:35 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 29, 2015 3:35 PM in response to Linc Davis

    I don't use Antivirus software in MAC's and PC's All my folder on firewall and router filter

     

    iCloud connect fine (issue connect with Apple ID to/ use for iMessages or Face Time )

  • by OAgne,

    OAgne OAgne Jun 29, 2015 3:36 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 29, 2015 3:36 PM in response to Linc Davis

    Any way overwrite " iMessages or Face Time " with terminal command to remove this apps and re-install?

  • by Linc Davis,

    Linc Davis Linc Davis Jun 29, 2015 4:05 PM in response to OAgne
    Level 10 (207,990 points)
    Applications
    Jun 29, 2015 4:05 PM in response to OAgne

    Please read this whole message before doing anything.

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

    Step 1

    The purpose of this step is to determine whether the problem is localized to your user account.

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    Step 2

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Please take this step regardless of the results of Step 1.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. FaceTime won't work because there is no sound, but you may be able to sign in. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • by OAgne,

    OAgne OAgne Jun 30, 2015 6:58 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 30, 2015 6:58 AM in response to Linc Davis

    After test 1

    Guest user can start Face Time and  Messages (user can't sing with Apple ID: user and password type) no respond

    Guest user file deleted after session end (sing out)

    I Test Face Time and Messages for all users on this iMac - CAN'T get to. No respond to login. nothing happen

     

    note: This is happen after I remove one of admin user who can't unchecked "Keychain" from iCloud

    No new software installed, all extra USB peripheral disconnect

     

    From my experience this problem related to application damaged or preferences associated with Apple ID's in Communication used for Face Time and  Messages.

     

     

    Q: Any way rebuild only "Face Time and  Messages" application and related preferences (with terminal)?

     

    Other Option:  rebuild OS 10.10.x from Installer?

  • by Linc Davis,

    Linc Davis Linc Davis Jun 30, 2015 7:08 AM in response to OAgne
    Level 10 (207,990 points)
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    Jun 30, 2015 7:08 AM in response to OAgne

    Step 2?

  • by OAgne,

    OAgne OAgne Jun 30, 2015 7:17 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 30, 2015 7:17 AM in response to Linc Davis

    Step 2

    All user profile clean, NO Software or pereferial automatically launch at startup.

    system caches (clean and removed after restart)

    No FileVault unlabeled in this drive (never did)


    No visible error corruption of the file system

     

    Suspected: corruption of the file associated with Face Time and  Messages

     

    Thank you

  • by Linc Davis,

    Linc Davis Linc Davis Jun 30, 2015 7:40 AM in response to OAgne
    Level 10 (207,990 points)
    Applications
    Jun 30, 2015 7:40 AM in response to OAgne

    I still don't know what happened in Step 2. Were you able to sign in while in safe mode or not?

  • by OAgne,

    OAgne OAgne Jun 30, 2015 8:46 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 30, 2015 8:46 AM in response to Linc Davis

    In Step:  2 Boot in Safe mode "Boot Mode" it take longer,

    no respond in login in to FaceTime or Messages

    Can't login with Apple ID under any users

  • by Linc Davis,

    Linc Davis Linc Davis Jun 30, 2015 10:23 AM in response to OAgne
    Level 10 (207,990 points)
    Applications
    Jun 30, 2015 10:23 AM in response to OAgne

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by OAgne,

    OAgne OAgne Jun 30, 2015 10:54 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 30, 2015 10:54 AM in response to Linc Davis

    6/30/15 1:51:20.965 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    6/30/15 1:51:21.041 PM Messages[819]: schema version 8010

    6/30/15 1:51:26.952 PM nsurlstoraged[279]: realpath() returned NULL for /Users/user/Library/Caches/com.apple.icloud.fmfd

    6/30/15 1:51:41.374 PM Messages[819]: Failed to connect (view) outlet from (IASetupManager) to (NSView): missing setter or instance variable

    6/30/15 1:52:04.456 PM com.apple.iCloudHelper[828]: objc[828]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.

    6/30/15 1:52:04.477 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    6/30/15 1:52:08.328 PM accountsd[272]: Cannot find executable for CFBundle 0x7f9a92a1f8b0 </System/Library/Accounts/Notification/CloudDocsAccountNotificationPlugin.bundl e> (not loaded)

    6/30/15 1:52:09.158 PM accountsd[272]: AIDA Notification plugin running

    6/30/15 1:52:09.189 PM accountsd[272]: Enter ShareKitAccountEnabler  - didChangeWithType - type=2 for account user@media.com (6709DFFD-1034-4C2C-AAC0-9400EB21AA7F).

    6/30/15 1:52:09.384 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    6/30/15 1:52:11.120 PM icbaccountsd[830]: Connection error while checking Apple Internalness. Error: Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection to service named com.apple.CrashReporterSupportHelper was invalidated.) UserInfo=0x7f7fe2c50cb0 {NSDebugDescription=The connection to service named com.apple.CrashReporterSupportHelper was invalidated.}

    6/30/15 1:52:12.618 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    6/30/15 1:52:15.703 PM sandboxd[347]: ([830]) icbaccountsd(830) deny mach-lookup com.apple.CrashReporterSupportHelper

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jun 30, 2015 11:09 AM in response to OAgne
    Level 10 (207,990 points)
    Applications
    Jun 30, 2015 11:09 AM in response to OAgne

    If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

    *The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.

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