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Hello, my iMac gets very hot, slow and the coloured wheel is constantly turning, especially when Mail App open. Have this problem since about 1 week. Still have 342GB of 500 GB free HD. Have 4GB Memory.
Writing this text I had 4 times this coloured wheel, pausing mid-writing.
Any suggestions? Thanks.
iMac, OS X Yosemite (10.10.3)
Please post an EtreCheck report of your system, once we have that we can look for obvious issues that may be causing the problems. You can download EtreCheck by clicking http://www.etresoft.com/etrecheck
Hello rkaufmann87, thank you for your quick reply. Below please find my EtreCheck results.
Problem description:
iMac since 1 week very slow, get very hot at the top of the screen, usage very often interrupted with the coloured wheel pausing any activity.
EtreCheck version: 2.2 (132)
Report generated 6/29/15, 8:27 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2010) (Technical Specifications)
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: one day 5:2:56
Disk Information: ℹ️
ST3500418AS disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (342.50 GB free) - 609 errors
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ℹ️
Brother DCP-J4110DW
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
TOSHIBA External USB 3.0 2 TB
EFI (disk1s1) <not mounted> : 210 MB
iMAC Backup Toshiba EXT (disk1s2) /Volumes/iMAC Backup Toshiba EXT : 2.00 TB (734.78 GB free)
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.BlackBerry.driver.USBCDCNCM (1.0.14 - SDK 10.7) [Click for support]
[loaded] com.rim.driver.BlackBerryUSBDriverInt (2.2.16 - SDK 10.7) [Click for support]
[loaded] com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.bose.bluetooth (1.0.0) [Click for support]
Launch Agents: ℹ️
[running] com.brother.LOGINserver.plist [Click for support]
[running] com.rim.BBLaunchAgent.plist [Click for support]
[running] com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist [Click for support]
[running] com.rim.PeerManager.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.rim.BBDaemon.plist [Click for support]
[not loaded] com.rim.nkehelper.plist [Click for support]
[running] com.rim.tunmgr.plist [Click for support]
User Login Items: ℹ️
Skype Application (/Applications/Skype.app)
N067U_ButtonManager application (/Library/CFMSupport/N067U_ButtonManager.app)
N124U_ButtonManager application (/Library/CFMSupport/N124U_ButtonManager.app)
BlackBerry Link Application (/Applications/BlackBerry Link.app)
LOGINserver Application (/Library/Printers/Brother/Utilities/Server/LOGINserver.app)
InstUtilLaunch Application (/Library/Printers/Brother/Utilities/InstallUtility.app/Contents/Resources/Inst UtilLaunch.app)
BlackBerry Device Manager Application Hidden (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]
CANONiMAGEGATEWAYDL: Version: 3.1.0.2 [Click for support]
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.5.2 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.40416.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
Safari Extensions: ℹ️
AllPagesZoom
HoverSee
eWallet AutoPass
AlterVideo
Save to Pocket
Translate
Awesome Screenshot
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 156.74 GB
Destinations:
iMAC Backup Toshiba EXT [Local]
Total size: 2.00 TB
Total number of backups: 78
Oldest backup: 2014-12-11 01:46:15 +0000
Last backup: 2015-06-29 18:26:18 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 499.25 GB X 3)
Top Processes by CPU: ℹ️
5% sysmond
3% WindowServer
1% fontd
1% Activity Monitor
0% taskgated
Top Processes by Memory: ℹ️
459 MB kernel_task
459 MB softwareupdated
414 MB com.apple.WebKit.WebContent(4)
168 MB cfprefsd(2)
168 MB Finder
Virtual Memory Information: ℹ️
59 MB Free RAM
3.94 GB Used RAM
256 KB Swap Used
Diagnostics Information: ℹ️
Jun 28, 2015, 03:21:25 PM /Users/[redacted]/Library/Logs/DiagnosticReports/BlackBerry Device Manager_2015-06-28-152125_[redacted].crash
Jun 28, 2015, 03:20:17 PM Self test - passed
Jun 28, 2015, 10:22:12 AM /Users/[redacted]/Library/Logs/DiagnosticReports/BlackBerry Device Manager_2015-06-28-102212_[redacted].crash
Jun 27, 2015, 09:20:55 PM /Users/[redacted]/Library/Logs/DiagnosticReports/BlackBerry Device Manager_2015-06-27-212055_[redacted].crash
Jun 27, 2015, 07:18:17 AM /Users/[redacted]/Library/Logs/DiagnosticReports/BlackBerry Device Manager_2015-06-27-071817_[redacted].crash
The most obvious thing is your internal HD is reporting 609 errors. This means it may be failing! You are using Time Machine, that is good. Verify that TM is working and backing up. After you have done that then boot into the Recovery Partition (Command + R on startup) open Disk Utility and run Verify Disk on the internal HD and Repair HD. If the HD cannot be 100% repaired after the 2-3rd pass of running Repair Disk take the machine to your local Apple Store or AASP to have the HD replaced.
Thank you very much, will do so accordingly. Best wishes, Urs
Let us know what it occurs, this may help someone else in the future.
Hello again.
I did as mentioned above. During recover setup the iMac had normal temperature and Disk Repair/Verify resulted in:
Verifying and repairing partition map for “ST3500418AS Media”Checking prerequisitesChecking the partition listAdjusting partition map to fit whole disk as requiredChecking for an EFI system partitionChecking the EFI system partition’s sizeChecking the EFI system partition’s file systemChecking the EFI system partition’s folder contentChecking all HFS data partition loader spacesChecking booter partitionsChecking booter partition disk0s3Repairing file system.Checking Journaled HFS Plus volume.Checking extents overflow file.Checking catalog file.Checking multi-linked files.Checking catalog hierarchy.Checking extended attributes file.Checking volume bitmap.Checking volume information.The volume Recovery HD appears to be OK.File system check exit code is 0.Updating boot support partitions for the volume as required.Reviewing boot support loadersChecking Core Storage Physical Volume partitionsUpdating Windows boot.ini files as requiredThe partition map appears to be OK
Verifying volume “Macintosh HD”Verifying file system.Using live mode.Performing live verification.Checking catalog hierarchy.Checking extended attributes file.Checking volume information.The volume Macintosh HD appears to be OK.File system check exit code is 0.
I run the same Disk Utility under normal setup after reboot.
Same results as above.
Never the less, the iMac started immediately to heat up again particularly at upper left corner top frame and back side. Also the colored wheel comes up during writing this text and before when checking/reading emails. Overall the iMac is very slow and interrupts at unpredictable times.
I checked the Activity Monitor:
CPU: Idle 98.25%
Phys. Memory 4GB
Memory used 2.44GB
Cache 1.47 GB
Swap used 0 bytes
Disk: Reads in: 197,943
Writes out: 25, 932
Reads in/sec: 0
Writes out/sec: 0
Does this give an clues?
Or: Is it really unavoidable that I carry this heavy iMac to the store?
Thanks for your feedback.
I suggest you Boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repair (not verify) the disk and disk permissions from there.
Then rerun Etrecheck to see how many errors are still reported?
Is it really unavoidable that I carry this heavy iMac to the store?
I had to take my 27" iMac in and called the store to see if there's was a back door I could drive up to to deliver instead of having to lug it from a parking space a bit farther than I was willing to walk. I was told that they would come to the car and carrying it in for me. Also that once they began carrying it they would be responsible for any damage occurred in the transportation, i.e. an obvious drop. Being an Old Toad I immediately took them up on it. You might check at your store if you have to take it in.
Thank you for your help and tips recently.
However running the repair the HD (I did it about 5 times) was not enough and I finally completely erased the HD with the highest security option (took about 8 hours) and re-installed the OS. Then I reinstalled the Mac using the latest backup on Time Machine.
For now it works.
Anyway, thank you very much for your time and assistance.
Best wishes,
Urs
"For now" are the operative words.
If OS X Disk Utility reported 600 errors, there is a very, VERY STRONG chance that your Mac's internal hard drive is failing AND will FAIL.
Probably sooner than later!
If you don't want to lose ANY of your current or future data on that failing drive,
You need to ensure you have a complete backup of your system and data and plan/call to bring your Mac into an Apple store or Apple authorised repair center for free diagnosis and possible cost for hard drive replacement.
Get started using a proper local backup strategy.
Backup your current system to an external connected and Mac formatted Flash drive OR externally connected USB, Thunderbolt or FireWire 800, Mac formatted hard drive. Then, use either OS X Time Machine app to backup your entire system to the external drive OR purchase, install and use a data cloning app, like CarbonCopyCloner or SuperDuper, to make an exact and bootable copy (clone) of your Mac's entire computer system and data.
Good Luck!
.... and I did get a new HD! :-)
Just wanted to let you know that your assumptions were perfectly correct.
Restore from Time Machine worked well and all is good now, ...and don't tell me others.. ;-)
Thanks and best wishes.
i wnt to update and use now my iphone4s...help me how to use it..
Please start your own new unique post as your issues are different from this Original Poster's ( OP) issues that have already been solved.
Create a new thread and gives us more details about what you want to do, like what type, year and model Mac you have and what version of OS X is it running.
The more detail you can give us, the better all of us can help you with your Mac computer system and iPhone.
Thank You.
Hello, my iMac gets very hot and slow
