HT201252: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
Learn about Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
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Helpful answers
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Jun 30, 2015 12:23 AM in response to Amily Lby Briansyddall,Hi
Try a reboot press power button& menu, button
Down together wait for Apple logo .
Cheers
Brian
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Jun 30, 2015 12:57 AM in response to Amily Lby Maxwill1128,Same problem with my iPad mini 1. I was told it's a touch-screen problem.
Just take it to local store.