not able to call someone on FaceTime

Question

not able to call someone on FaceTime

HHi can anyone help please just bought my iPad mini am able to call some of my contacts but not others my daughter has iPad and iPhone, we are able to call her from my husbands iPad but not mine I have her email and phone numbre right but the little video sign is not even beside her name in contact any ideas what I am doing wrong pleaseeee

iPad Mini, iOS 8.0.2

Posted on Jun 30, 2015 4:43 AM

Reply

Answer 1

D.Cohen

Level 6

8,588 points

Jun 30, 2015 4:48 AM in response to Harry's nanny

Try to reset your device. This won't delete your data stored on the phone.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.