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Safari, App Store and iTunes apps all disappeared

Safari, App Store and I tunes apps all disappeared from phone. When plugged into PC cannot move apps around on summary page on phone. And not able to install new apps through iTunes. Can anyone help ?

iPhone 5s, iOS 8.3

Posted on Jun 30, 2015 7:47 AM

Reply
3 replies

Jun 30, 2015 7:49 AM in response to Jones Co

Try to reset your device. This won't delete your data stored on the phone.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

Safari, App Store and iTunes apps all disappeared

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