19beboxe
Level 1
(0 points)
Q: iPhone 5s Crashing
I am on an iPhone 5s running the latest version of iOS8, and my phone constantly crashes. It doesn't seem to matter if I am in an app or not, a few times a day the screen will turn blue and then the phone will shut down. Once the phone is off, it usually has a hard time turning itself back on and continues crashing. Thank you for your help!
iPhone 5s, iOS 8
by pedro d,Solvedanswer
pedro d
Community Specialists
Hello there, 19beboxe.
When your iOS device has issues with the display turning blue or the like, the following Knowledge Base offers some great troubleshooting steps to follow:
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
If you see a solid color screen (black, white or blue)
- Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
- Reset your device while it's plugged in.
- If resetting doesn’t fix the issue, restore your device.
- If you still see the issue after you restore, contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
