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marilyn321 Author

Level 1

9 points

Does anyone know what Apple charges to retreive data in a damaged Macbook?

My MacBook Air was probably fried in a thunderstorm. Does anybody know approximately how much Apple charges to retrieve data (if possible)? My MacBook Air is from 2011 and not a high GB (can't check b/c it's not working). With Apple Case we went through all the diagnostics, including a check of the hard drive which was found to be undamaged but nothing worked even up to and including downloading a new OS. HELP

MacBook Air, Mac OS X (10.7.3)

Posted on Jun 30, 2015 10:38 AM

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Level 10

165,615 points

Posted on Jun 30, 2015 12:32 PM

Apple does not recover data from a damaged hard drive.

Check out Driver Savers > Data Recovery by DriveSavers | All Drives, RAID, SSD & iPhones

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6 replies

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Level 10

165,615 points

Jun 30, 2015 12:32 PM in response to marilyn321

Apple does not recover data from a damaged hard drive.

Check out Driver Savers > Data Recovery by DriveSavers | All Drives, RAID, SSD & iPhones

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marilyn321 Author

Level 1

9 points

Jun 30, 2015 12:41 PM in response to Carolyn Samit

But they said my hard drive wasn't damaged, according to their diagnostics. Would they do file recovery in this case?

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Level 9

59,973 points

Jun 30, 2015 12:42 PM in response to marilyn321

No, you will need to go to a Recovery service for Data recovery, this will be expensive. Where is your backup?

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Jun 30, 2015 12:50 PM in response to marilyn321

but nothing worked even up to and including downloading a new OS. HELP

If the operating system isn't working, then you can't access your data. You need a recovery service as Csound1 mentioned.

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Jun 30, 2015 1:35 PM in response to Carolyn Samit

Please stop sending these to me!!!!!!!!

Sent from my iPhone

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Level 9

59,973 points

Jun 30, 2015 1:36 PM in response to g-ma bush

g-ma bush wrote:

Please stop sending these to me!!!!!!!!

Sent from my iPhone

What are you talking about?

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Does anyone know what Apple charges to retreive data in a damaged Macbook?

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