App Store hangs on Checking for Updates - 10.10.3

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Level 1

13 points

App Store hangs on Checking for Updates - 10.10.3

On my MBP 15 Retina the App Store either displays a blank, grey page or if I can get to the Updates it just keeps showing the spinner and never completes the task.

This morning I delayed the Restart after 10.10.4 downloaded (10.10.3 installed) while I finished a task. Restarted manually and the update did NOT install (still running 10.10.3). Now the App Store won't find the update at all.

I tried creating a new Admin account, deleting prefs for the App Store, nothing worked so far.

I know the servers are probably getting hammered, but an iMac also on my desk saw the update and installed without issue. One computer fine, the other not.

Any suggestions?

Posted on Jun 30, 2015 1:12 PM

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Answer 1

Best reply

Jonas E Eriksson

Level 1

9 points

Jun 30, 2015 5:51 PM in response to David Z.

Had the same problem, and this is what solved it for me:

Open Activity Monitor.

Find the process namned "softwareupdated", which is probably using a lot of process power and memory. Force quit this process.

Done - the system should now tell you that it is about to restart in 1 minute.

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Answer 2

Jul 1, 2015 7:45 AM in response to Jonas E Eriksson

Problem solved!
Thx a lot 🙂

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Answer 3

IonBuck

Level 1

0 points

Jul 1, 2015 8:24 AM in response to David Z.

Tried Jonas' suggestion but I can't find the softwareupdated process. Did a search again and found CNet's solution worked for me: http://www.cnet.com/news/tackle-a-hung-app-store-update-in-os-x/

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Answer 4

ajtickle

Level 1

0 points

Jul 1, 2015 10:17 AM in response to David Z.

Tried force quitting "softwareupdated" and the methods on the cnet link but still not fixed for me 😟

Any other suggestions? I tried to manually update it by downloading it from the Apple website. Went through the full process and restarted my Macbook, still says I'm running 10.10.3.

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Answer 5

Jul 1, 2015 1:05 PM in response to ajtickle

This article from OSXDaily.com tells you how to manually install the update in Terminal and it worked for me. Might be worth giving it a try.

http://osxdaily.com/2015/07/01/fix-frozen-app-store-updates-and-high-softwareupd ated-cpu/?utm_source=feedburner&utm_medi…

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Answer 6

Jul 1, 2015 10:28 PM in response to Stuthurso

Once I input the command to update iTunes in terminal, the update for 10.10.4 also showed up and downloaded fine in the App Store. Thanks for the tip and OSXDaily.com

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