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10.10.4 will not install

I have a MacBook Pro 15" Retina display mid-2014 running 10.10.3 (less than 2 months old). I started the download or 10.10.4 this afternoon. It seems to be stuck on Checking for updates and the restart button is visible but it will not doing anything when I press Restart and the memory usage is up to 100% on the laptop. I have rebooted, reset the PRAM, and spmepne suggested I change the DNS settings since the update may not have completed its download but none have helped.

MacBook Pro with Retina display, OS X Yosemite (10.10.3), null

Posted on Jun 30, 2015 4:16 PM

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Question marked as Best reply

Posted on Jun 30, 2015 4:18 PM

Try these in order testing your system after each to see if it's back to normal:


1. a. Resetting your Mac's PRAM and NVRAM

b. Intel-based Macs: Resetting the System Management Controller (SMC)


2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:


Boot to the Recovery HD: Restart the computer and after the chime press and hold down the

COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the

computer and after the chime press and hold down the OPTION key until the boot manager

screen appears. Select the Recovery HD and click on the downward pointing arrow button.


3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.


When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.


4. Reinstall the 10.10.4 update: OS X Yosemite 10.10.4 Combo Update.


5. Reinstall OS X: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.


Reinstall the 10.10.4 update: OS X Yosemite 10.10.4 Combo Update, if required.


Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

6 replies
Question marked as Best reply

Jun 30, 2015 4:18 PM in response to bluemondayz

Try these in order testing your system after each to see if it's back to normal:


1. a. Resetting your Mac's PRAM and NVRAM

b. Intel-based Macs: Resetting the System Management Controller (SMC)


2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:


Boot to the Recovery HD: Restart the computer and after the chime press and hold down the

COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the

computer and after the chime press and hold down the OPTION key until the boot manager

screen appears. Select the Recovery HD and click on the downward pointing arrow button.


3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.


When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.


4. Reinstall the 10.10.4 update: OS X Yosemite 10.10.4 Combo Update.


5. Reinstall OS X: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.


Reinstall the 10.10.4 update: OS X Yosemite 10.10.4 Combo Update, if required.


Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Jun 30, 2015 10:00 PM in response to bluemondayz

I too found that the App Store would no t load or just crashes and even the combo update that I downloaded, hung right at the beginning. Now I use a very stock setup. I don't modify OS X in any way and pretty much use Apple stock apps for everything. Until today I never had any issues with software especially updates, but 10.10.4 has been nothing but problems. What finally worked for me was updating in safe mode where it went off without a hitch. I skipped the PRAM and SMC resets since they are related only to hardware issues and have no real effect on software. So I am just floored at how bad OS X has gotten with reliability.

Jul 6, 2015 3:17 AM in response to bluemondayz

KEEP IT SIMPLE


Before starting to do all the complicated technical stuff which most answers suggest just try simply powering off:


a)Shut down

b) Unplug the power cable.

c) Wait at least one minute (make a cup of tea or something).

d) Reconnect power and start up.

e) Open the App Store and click the 'Restart' button next to the update.

f) Bingo. Go make another cup of tea and wait 20 minutes or so for the installation to complete etc.


This worked for me after 10.10.4 had failed to install twice previously. It also worked when other updates had failed.

10.10.4 will not install

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