A friend's emails started going directly into my JUNK mail folder. There is nothing on the top that lets me indicate it is NOT JUNK. How can I correct this? this happens on all my devices.
OS X Yosemite (10.10)
If the e-mails aren't brown/tan, then your e-mail provider may have marked them as junk, which would explain why the not junk option isn't there. Try going to the e-mail provider's website to see if you can adjust the junk settings there.
Hi amlphoto,
iCloud allows you to manage junk email, and it also has a method for making certain that some messages do not get marked as junk. This artcle describes how to do it -
Specifically -
Indicate that an email message isn’t junk
Click the Junk folder in the sidebar.
Select a message, then click the Not Junk button in the top right of the message window.
The message is moved to your Inbox. Subsequent email messages from the same sender are no longer automatically marked as junk.
To keep your junk mail filtering consistent between your iOS devices and your Macs, use the steps in this article -
iCloud: Keeping the Junk folder consistent between iCloud Mail and OS X Mail - Apple Support
Thanks for using Apple Support Communities.
Sincerely,
Brett L
There is no "Not Junk" button.
a friend's email goes into junk mail on all my computers and devices
