I can't set up Touch ID on iPhone 5s. I set up a passcode and reset the phone several times, yet every time I try to set Touch ID to be used for "iPhone Unlock" or for "iTunes & App Store" or when I try to "Add a Fingerprint", I get: "Failed. Unable to complete Touch ID setup. Please go back and try again." If I place a finger on the Home button, nothing happens.
iPhone 5s, Windows 7
Hello, nolll.
Thank you for visiting Apple Support Communities.
I understand you are unable to enable Touch ID. Here are some troubleshooting steps that may help with this issue.
Get help with Touch ID
- Make sure that you're using the latest version of iOS.
- Make sure that your fingers and the Home button are clean and dry.*
- Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
- If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
- Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
- Try enrolling a different finger.
- If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.
* Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.
If all steps have been processed and you are unable to enroll a fingerprint, see step 7.
Use Touch ID on iPhone and iPad
-Jason H.
I can't set up Touch ID on iPhone 5s
