trevor_

Q: Songs listed in Apple Music, but unplayable

I've noticed some songs/albums are listed in Apple Music search results, but when you go to try to play them they are greyed out, and when you add them to a playlist they are also greyed out with a status of "Waiting".

 

Example: the artist Deadbeat, only a few of his EPs and singles are actually able to be played. The rest are listed but greyed out when you go into the details. The funny thing is, all of this is on Spotify.

 

Could be a rights issue that could get sorted out but it's a bit disappointing to see music that is available on Spotify for free but not available with an Apple Music subscription.

Posted on Jun 30, 2015 4:38 PM

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Q: Songs listed in Apple Music, but unplayable

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  • by alanfromorinda,

    alanfromorinda alanfromorinda Aug 27, 2015 10:46 AM in response to DavidG74
    Level 1 (0 points)
    Aug 27, 2015 10:46 AM in response to DavidG74

    So that answers why I can BUY songs or albums by the Beatles, but cannot play (stream) any of them thru Apple Music. Hope they get this worked out.

  • by Maser4055,

    Maser4055 Maser4055 Aug 28, 2015 5:32 PM in response to DavidG74
    Level 1 (14 points)
    Apple TV
    Aug 28, 2015 5:32 PM in response to DavidG74

    The problem seems to have eased a lot for me. Most of the Tortoise songs are now playable. I think part of the problem was that I am in Australia and the licensing of music is probably different here than in the States. All seems to be going okay at moment.

  • by groeswenphil,

    groeswenphil groeswenphil Oct 4, 2015 12:29 PM in response to DavidG74
    Level 1 (0 points)
    Oct 4, 2015 12:29 PM in response to DavidG74

    Initially I noticed that tracks that I'd collected in a playlist had tracks that I hadn't bought greyed out. I tried some of the above suggestions....the greyed out songs then disappeared.

    So, a playlist with about 30 songs in it is now reduced to four.

  • by ProbabilityMoon,

    ProbabilityMoon ProbabilityMoon Oct 5, 2015 8:44 AM in response to Maser4055
    Level 1 (0 points)
    Oct 5, 2015 8:44 AM in response to Maser4055

    I was able to listen to the entire Riverside discography until a couple of days ago, when albums gradually started being unavailable: no longer displayed on the artist page in Apple Music and greyed out in my Library if I added them. As of this moment, there are only a handful of albums, most of them singles, that I can stream. Same thing happened for other bands I added to my library.

     

    I too suspect this is a licensing issue, but it's pretty frustrating that I paid the subscription on the basis that I can stream some specific bands and then finding out I cannot a couple of days later.

     

    PS: Logging out and back in to iTunes did nothing except I had to re-enable iCloud Music Library, in order to get back the playlists and albums added to my library.

  • by groeswenphil,

    groeswenphil groeswenphil Oct 5, 2015 10:41 AM in response to groeswenphil
    Level 1 (0 points)
    Oct 5, 2015 10:41 AM in response to groeswenphil

    Today I tried clicking on HELP in iTunes.

    A blank page with the word HELP appeared.

    Fat lot of help that was.

    It did nothing.

    Phil

  • by Confused10310,

    Confused10310 Confused10310 Jan 19, 2016 6:08 PM in response to trevor_
    Level 1 (0 points)
    Jan 19, 2016 6:08 PM in response to trevor_

    I don't know if someone else has posted this yet, but I was experiencing the same issue, and then when I figured out what the problem was, proceeded to connect my palm to my face very forcefully.  At some undetermined point, a large section of my music had been "unchecked", that is to say that all of the music has a checkbox next to it, and apparently checking v. unchecking affects the playability of the music.  So all I did was select all of my music by song, right click and click "check selection" and all of my music was suddenly playable.  I hope this helps somebody.

  • by RickyV13,

    RickyV13 RickyV13 Feb 6, 2016 8:10 AM in response to Eric Barbosa
    Level 1 (0 points)
    Feb 6, 2016 8:10 AM in response to Eric Barbosa

    This was the fix for me.  Thanks!

  • by ImAndyBate,

    ImAndyBate ImAndyBate Feb 8, 2016 2:10 PM in response to Cheryllisa66
    Level 1 (0 points)
    Feb 8, 2016 2:10 PM in response to Cheryllisa66

    Had the same issue and after following these steps ALL of my playlists have been removed.

     

    I think the best way to solve this is to simply stop paying for this "service" and return to Spotify.

     

     

     

     

    very poor.

  • by gszabo,

    gszabo gszabo Mar 21, 2016 1:14 PM in response to trevor_
    Level 1 (0 points)
    Mar 21, 2016 1:14 PM in response to trevor_

    aren't these restricted material?

    in OSX itunes, check if Preferences/Restrictions "Music with explicit content" is unchecked.

    On an iPhone, go to General/Restrictions. if it is disabled, enable it, give it the f****n passcode it wants, then disable the whole thing again.

  • by Lizab_116,

    Lizab_116 Lizab_116 Apr 6, 2016 5:24 AM in response to trevor_
    Level 1 (4 points)
    Apr 6, 2016 5:24 AM in response to trevor_

    I have recently run into the same problem and man, it's frustrating to say the least. As suggested, I have logged out and in of iTunes on all my devices, but still many albums I uploaded from a CD to to iTunes, still can't be played on my iPad or iPhone.

    If this isn't fixed soon, I will cancel Appe Music.  Apple needs to step up and fix this mess. Customers should NOT have to rebuild their iTunes library, sign in and out, or spend hours fighting with iTunes and Apple Music. I am very disappointed and although I enjoyed the perks of Apple Music, the hassle isn't worth it. I recall the same thing happened to me when ITunes Match was first release In 2011. You'd think they's have figure this out by now.

    APPLE, YOU NEED TO FIX THIS ASAP or you will LOOSE LOYAL CUSTOMERS, like me.

  • by Lizab_116,

    Lizab_116 Lizab_116 Apr 6, 2016 7:37 AM in response to trevor_
    Level 1 (4 points)
    Apr 6, 2016 7:37 AM in response to trevor_

    OK, I think I figured it out how to fix those greyed out songs/albums or at least it's a short term solution until Apple really fixes this probLem.

    I opened iTunes on my computer, with my iPad connected, and then went into the Summary for my iPad. Next, I changed the Backup setting backing up to THIS COMPUTERS instead of backing up to iCloud. All my songs are back on my iPad and greyed out.  I am still sycing everything, but crossing my fingers this will work for the time being. I have a feeling I'll be switching the back and forth between the two backup settings.

  • by jnlybbert,

    jnlybbert jnlybbert May 3, 2016 7:55 AM in response to trevor_
    Level 1 (4 points)
    May 3, 2016 7:55 AM in response to trevor_

    This problem has frustrated me for months, but I've found a way to fix it. The songs may be greyed out for a number of reasons. One reason I have found has to do with how Apple Music assigns one of your tracks to a track in the Apple Music catalogue. Sometimes for whatever reason the track it gets assigned to may become unavailable and then your track becomes unplayable, even though you own the music file. I have found a fairly simple solution.

     

    Using a device other than the one you store your music files on, delete the song from your iCloud Music Library. The song will still be in your iTunes library on the computer where you keep your music files. You will see a cloud icon with an x on that track. Right click on this track and select "Add to iCloud Music Library." It should then re-appear on your other devices and the problem will most likely be fixed.

     

    Since you have removed the track from your iCloud Music Library, you'll need to add it back to any of the playlists you have saved to iCloud.

     

    You will find this also works for tracks you have that play the wrong version of a song in Apple Music.

  • by Dj Oscar,

    Dj Oscar Dj Oscar Jun 27, 2016 11:34 AM in response to trevor_
    Level 1 (4 points)
    Apple Music
    Jun 27, 2016 11:34 AM in response to trevor_

    Have the same issue. I switched back from Spotify thinking it would have less licensing issues. I'can find full length mix versions of many artists (Paul Oakefold, Mark Night, etc...). Am I wasting my money/time?

    Thanks

  • by jdc67,

    jdc67 jdc67 Jul 17, 2016 7:19 PM in response to Confused10310
    Level 1 (4 points)
    Jul 17, 2016 7:19 PM in response to Confused10310

    Thanks, Confused! That helped my situation. You're the only one that made it easy.

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