marxmarvelous

Q: Playlists and music are not syncing (can't add any music to my iPhone now)

I've been having a lot of trouble with Apple Music! I have a pretty large iTunes library (25k) and have been using iTunes Match. At first things seemed okay on my iPhone 6. I added a couple of albums and it was good.

 

Then I got iTunes 12.2 and the music I added from Apple Music showed up greyed out. Nothing I did seemed to make those songs want to become available. I saw someone posted to delete the songs from the iPhone library and then add them using your Mac and then it would show up on both. No dice. I toggled Music on and off and had it re-download my music library to my iPhone. I still can't see the albums I added on my Mac (and which are clearly in my Mac library).


Now I can't add anything to my iPhone library. When I browse for an album not on my iPhone and click the "Add to My Music" button, it says okay, does the check mark thing, and then a few seconds later the icon switches back from a checkmark to a plus sign.

 

Basically I can't add music to my iPhone at all because I can't sync it to my computer (since now it syncs only through Apple Music), it isn't syncing changes from my Mac to my iPhone, and I can't add anything from Apple Music to my iPhone. Help!

iPhone 6, iOS 8.4

Posted on Jun 30, 2015 6:56 PM

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Q: Playlists and music are not syncing (can't add any music to my iPhone now)

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  • by CarmenBrowny,

    CarmenBrowny CarmenBrowny Sep 30, 2015 2:47 AM in response to marxmarvelous
    Level 1 (0 points)
    Sep 30, 2015 2:47 AM in response to marxmarvelous

    There is a great tool I just found one of the software I used to use to do this. It's called, "iTools". And it's free. I just transferred an album of music toiPhone with it, so I believe it can help you sync playlist and music from Mac to iPhone. The problem is, the mp3 tag information did not transfer along with. So the artist names do not show, and the songs don't get properly categorized. If this exists, there must be something better out there that will transfer both the songs and their id3 tags from Mac to iPhone.

  • by gibbo8,

    gibbo8 gibbo8 Oct 2, 2015 1:22 PM in response to CarmenBrowny
    Level 1 (0 points)
    Oct 2, 2015 1:22 PM in response to CarmenBrowny

    I've tried everything in this thread and nothing has worked. I'm still stuck. When the device is connected, the music appears greyed out under device music, but when I press sync, it appears as if they will sync as the storage is filled with the audio section, gets to step 4 'Waiting for changes to be applied' then abruptly stops and the audio bit disappears.

     

    I've unticked iCloud options, I've also tried them ticked. I've restored phone, i've reinstalled iTunes. I've played about with the library and I've tried ticking manually manage etc.. Nothing works. This is my third night running i've spent on this, it's soul destroying. Please someone help.

  • by lightworking ,

    lightworking lightworking Oct 2, 2015 1:41 PM in response to gibbo8
    Level 1 (0 points)
    Oct 2, 2015 1:41 PM in response to gibbo8

     

    Recently I was asked would I use Apple Music. NO way would I use apple music, not after the horror stories I've heard, and not after this playlist debacle, now I am in justice mode.  I dont rely on machines to make my playlists and select music for me. Mostly at this point I use soundcloud because I can select my own music there and it's free (except for data, which I am now restricted to a finite monthly amount ever since AT&T took away my grandfathered unlimited data by making it so slow as to be unusable).

     



    I was forced to "physically sync" from desktop for everything after the debacle of downloading the update, even though some playlists were created on the iphone. The way I solved the problem is by going to this website: https://discussions.apple.com/thread/7104625 and following what "toupsi" said.


    As one user said "Do they do any user beta testing at all?" Excellent question.

  • by luxCRUSADER,

    luxCRUSADER luxCRUSADER Oct 4, 2015 9:54 AM in response to marxmarvelous
    Level 1 (0 points)
    Oct 4, 2015 9:54 AM in response to marxmarvelous

    REALLY ?!?! ALL this trouble ? and Apple wants me to subscribe monthly payments after my 3 month trial expires ... well ... Apple just lost my money ! lol

  • by Jasnees,

    Jasnees Jasnees Oct 5, 2015 4:53 AM in response to marxmarvelous
    Level 1 (0 points)
    Oct 5, 2015 4:53 AM in response to marxmarvelous

    I hope this solves your problem.

     

    Settings > Restrictions > Set a passcode (along the way) > ENABLE Restrictions >

    Scroll down to "Music, Podcast & News" > enable "Explicit"

     

    THAT SHOULD DO THE TRICK. YOUR SONGS WILL START APPEARING ON YOUR PHONE

  • by gibbo8,

    gibbo8 gibbo8 Oct 5, 2015 6:20 AM in response to gibbo8
    Level 1 (0 points)
    Oct 5, 2015 6:20 AM in response to gibbo8

    For anyone interested, I managed to get my music library back on my iPhone 6, went a long way about it and I dare not sync it again in-case it messes everything up again..

     

    I backed up the phone before restoring as a new iPhone. Once complete, I loaded the music library onto it, which worked. Once this had been completed, I then restored my back up. This then put all my photos, contacts, apps etc.. back onto my phone. Once the phone had turned back on again, the music was still on my phone, correct with album artwork. As mentioned, it's a long a** way of doing it, especially with 4,000 songs to sync. I will eventually try syncing it when I have new music to add but for now I am just going to enjoy having music back on it!

  • by cgb99,

    cgb99 cgb99 Oct 7, 2015 4:06 AM in response to toupsi
    Level 1 (0 points)
    Oct 7, 2015 4:06 AM in response to toupsi

    This was very helpful, but i was wondering if you could help me figure out why when I try to do this the option that says "Sync only checked songs and videos" is greyed out and will not allow me to click it?

    Screen Shot 2015-10-07 at 06.05.57.png

  • by aereed213,

    aereed213 aereed213 Oct 26, 2015 10:40 PM in response to marxmarvelous
    Level 1 (0 points)
    Oct 26, 2015 10:40 PM in response to marxmarvelous

    I just noticed I was having this issue today, and I tried all of the options listed on the first couple of pages of this thread to no avail...

     

    Then with everything set back to normal on my phone, Apple Music and iCloud turned on, I found the SIMPLEST SOLUTION EVER!

     

    With phone plugged into Macbook through USB, music tab selected in iTunes, I clicked on my playlist from the left sidebar, and dragged and dropped it onto my iPhone listed under Devices in this same sidebar. Immediately fixed it.

  • by repiscopo,

    repiscopo repiscopo Nov 5, 2015 2:42 PM in response to thumpus
    Level 1 (0 points)
    Nov 5, 2015 2:42 PM in response to thumpus

    I had the same issue along with my audiobooks not syncing from my mac to my iPhone. Here's what got everything to finally sync. On my iPhone, Settings>General>Reset>Reset All Settings. It worked!!! Again, reseting from iTunes did not work for me. I hope this helps. Man was this frustrating.

  • by ChoyWeston,

    ChoyWeston ChoyWeston Nov 18, 2015 1:29 PM in response to thumpus
    Level 1 (10 points)
    Nov 18, 2015 1:29 PM in response to thumpus

    hmm.

  • by susan0406,

    susan0406 susan0406 Dec 4, 2015 8:56 PM in response to Jonededededw
    Level 1 (0 points)
    Dec 4, 2015 8:56 PM in response to Jonededededw

    Thank you!!!

     

    This was a lot of work, and I have no clue how so much of my music had disappeared from my phone,but re-checking every selection I wanted from my music list and on my playlists finally synced them to my phone.

     

    It is RIDICULOUS that Apple iTunes keeps changing how music get synced.

  • by JenxY,

    JenxY JenxY Dec 7, 2015 1:23 PM in response to chrisfromtemplestowe lower
    Level 1 (0 points)
    Dec 7, 2015 1:23 PM in response to chrisfromtemplestowe lower

    This did not totally help as I still have problems.

    HOWEVER, what you said about Apple is spot on - if they carry on like this then they will have no customers left!!!

     

    I am fed up of:

    Apple Music being forced on me constantly

    Apple deciding to play my songs from the Cloud

    Apple ripping me off by making me think I needed to purchase songs I had already paid for by deleting them from my playlist

    iTunes playlist deciding the order of music for me

    etc etc etc

     

    Apple you're dead to me!!!

  • by Burnz007,

    Burnz007 Burnz007 Dec 16, 2015 7:49 PM in response to marxmarvelous
    Level 1 (0 points)
    Dec 16, 2015 7:49 PM in response to marxmarvelous

    I don't have Apple Music or iTunes match, I don't have Genius playlists or whatever it is and I don't have icloud music turned on (the option isn't even available) yet certain albums that I ripped from CD using itunes will not sync to my iphone 6 plus... this has taken up way too much time.

    I have no idea what else to do

  • by swandy,

    swandy swandy Dec 17, 2015 12:42 PM in response to Burnz007
    Level 4 (1,537 points)
    Apple Music
    Dec 17, 2015 12:42 PM in response to Burnz007

    Burnz007 wrote:

     

    I don't have Apple Music or iTunes match, I don't have Genius playlists or whatever it is and I don't have icloud music turned on (the option isn't even available) yet certain albums that I ripped from CD using itunes will not sync to my iphone 6 plus... this has taken up way too much time.

    I have no idea what else to do

    If you don't have any of the Apple Music or iTunes Match services turned on EITHER your computer's iTunes or your iPhone 6, then the probably reason that your own tracks ripped from a CD is either the format you used or the size/bitrate of the files themselves.

    Found this webpage that lists the various file formats and bitrates that are supported by iPhones. Now, whether that list is up to date is another question.

    http://mp3.about.com/od/digitalmusicfaq/f/Iphone-Audio-Formats-What-Audio-File-T ypes-Can-The-Iphone-Play.htm

  • by TalcumBoy,

    TalcumBoy TalcumBoy Jan 5, 2016 2:17 AM in response to toupsi
    Level 1 (0 points)
    Jan 5, 2016 2:17 AM in response to toupsi

    This didn't work either for me.  When I view my music the recently added list is at the top of the page, I've got it set to 6 months, I thought this was the recently added playlist, but if I select the actual recently added playlist in the left navigation pane it shows the playlist with the 3 dots next to play and shuffle as you suggest, but there are only 12 tracks in the playlist, an album with 8 tracks and 4 singles, whereas on the home page of my music the recently added content from the last 6 months has several albums and the singles.  Why isn't this consistent for one, but secondly, the options under the 3 dots don't contain add to device when the device is connected over wifi.  So I connected the iPhone via USB incase the menu under the 3 dots changed but it didn't, it still has the 4 options

    Add to Playlist

    Play Next

    Add to Up Next

    Delete

     

    So I'm still at a loss.  And I've never subscribed to Apple Music or iTunes match, I use iCloud only for allowing downloaded content for my music library that is not on my phone, but I don't really need to and my iCloud storage doesn't show that any music is using any space, I'm only using the standard 5GB of free storage and 4.7GB of that is taken up with iPhoto sync, the rest is numbers, pages and stuff like that, but not music.

     

    Whatever has changed recently in iTunes 12.3 or 12.2 or iOS, it's completely screwed my iPhone for playing music as hardly any of the tracks I thought were on there and are checked songs and playlists under the device in iTunes are on there, and the sync's won't complete any more either, it's just totally screwed.  Apple should have put an in your face pop up message or something saying if you want to continue using iTunes like you did before you must do this.

     

    I detailed my issues further in this thread last night.  So I'm still searching for a resolution.

     

    Sync issues iPhone iOS 9.2 with iTunes 12.3 ElCap 10.11.2

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