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WARNING: iCloud Music Library just destroyed my Mac's iTunes Library

I have a 13000 song library on my iMac. Installed iOS 8.4 on my iPhone this morning and had Apple Music and iCloud Music Library going...Everything was working fine on the device. Got home and installed 10.10.4 and iTunes 12.2 on my iMac. It asked to turn on iCloud Music Library and I accepted. All of the sudden it starts overwriting my album art with completely wrong art (example: Weezer showed art for a Radiohead album) on both my iMac AND my iPhone, screwing up metadata by putting random songs in albums where they didn't belong (there was a Cursive album where the first track was listed as a Foo Fighters song). Even worse, when I'd click to listen to certain songs, it would play the wrong song/artist, like the metadata was hijacked. What in the ****? I've had this library organized perfectly for the better part of a decade and Apple Music screwed it up in minutes.


I was able to restore everything through a Time Machine backup and made sure NOT to turn on iCloud Music Library when I re-opened the .itl file. What a disaster. Hopefully someone from Apple reads this. Thinking it may have something to do with a iTunes Match account I had briefly a few years back. But yikes, can't believe how much damage it did in 5 minutes.

Posted on Jun 30, 2015 7:45 PM

Reply
625 replies

Jul 5, 2015 3:09 AM in response to Csound1

Csound1 Jul 3, 2015 10:12 AM

Re: WARNING: iCloud Music Library just destroyed my Mac's iTunes Library in response to gyrorx8


I have a very large library of non commercial source material all now in IOS 8.4. No changes occurred to my library, I assume that this is how it is intended to work.

(Quote from page 14 of this discussion)

Hmmm, I am wondering why all the problems only happening to normal users that are not Apple employees / are not Level 8 with 43,345 points ???

Jul 5, 2015 6:42 AM in response to Tuff Ghost

Here's how I fully recovered from a destroyed iTunes Library and to a working state of how  Music was intended to be used.


Lessons learned:

1) No longer is watching a keynote sufficient. I have to read blogs, support articles and call Apple support in order to get things fully understood and working.

2) iTunes Match is, for the most part, replaced by what  Music does, but one important piece is not. Downloading DRM free versions of tracks on other devices.


Step 1 - Disabling iCloud Library


In iTunes Preferences under General uncheck 'iCloud Music Library'. I also, following some other folks advice disabled the option to automatically download Artwork. I'm not sure, but the thought of giving iTunes control over not just filling missing artwork but potentially overwriting existing... No.


Step 2 - Deleting my entire iTunes folder


Emptying the trash right after it. This looked like it gave me enough disk space for the next step, the Restore. However, it did not! When I tried to copy the iTunes Folder from my Time Machine backup, Finder reported it had 'Not enough disk space'. At that point, I ran Disk Utility to Check the disk. I got errors and a prompt saying I should do a repair from the Disk Util run from the Recovery Partition. This was on a MacBook Pro with a 1 TB SSD, a little over a year old. Did that, and then magically there was enough disk space to copy in my good iTunes Folder from the Time Machine backup.


Step 3 - Restoring my iTunes Library from a Time Machine backup


I chose to not simply run Time Machine to go back, but rather first made another copy of the backed up iTunes folder. In my case this was hundreds of Gigabytes copied over WiFi, but - for the sake of making me feel better - worth doing. There are KB articles on the topic of remotely mounting a Time Machine backup file. One thing to be very careful is to NEVER modify or delete any of the content of a Time Machine backup, just simply copying it over to another drive (or in my case another Mac).


Once the copy process was done, which took a few hours (the 4 hours of sleep I granted myself in the process on Friday), I Option (alt) clicked iTunes, which prompts to create or open a different Library. I chose the one I had copied in from Time Machine. Took a while watching the spinning wheel but ultimately it opened my Library and it was all fine.


Step 4 - Creating a clean Library


I did this on another Mac (brand new iMac 5k) but this should - provided you have enough disk space - be possible by switching between libraries by Option-clicking the iTunes icon and choosing the respective (old and new) library. In my case, on the new Mac, I created a new, empty Library and first subscribed to iTunes Match, then enabled the iCloud Music Library. I deleted everything that popped up (thousands of tracks that were already imported during the initial disaster), and just left purchased songs untouched.


Step 5 - Exporting Music and Playlists


Going into my old Library, no iCloud Library enabled still, I copied all Music to my new Mac, by simply dragging and dropping into a Finder window where I had the new Mac's drive mounted. Of course if you do this on a single Mac, this step is obsolete. As far as exporting Playlists, I export them as XML.


Step 6 - Importing Music and Playlists


On my new iMac running the clean new Library, and iTunes Match and  Music iCloud Library enabled, I import all Music. I do this with just a couple of thousand tracks each, wait for the cloud upload and a clean state, then continue with the next. I am not done yet, but things look really good. Once all my tracks are imported and uploaded to the Cloud, I will import the XML Playlists and I should be done.


Step 7 - Cleaning up my iPhone Music Library


I noticed that when I enable iCloud Library on my iPhone, even when I chose the option to 'Replace Music with iCloud Library' it doesn't do what I expect. It still has my previously synced Music (from iTunes via cable or Wifi Sync) in addition to what's in the Cloud. So I disabled the iCloud Library again on my iPhone. Opened my old iTunes Library on the Mac and removed the check box for synching Music. This cleared the iPhone. I then went back into settings and enabled the iCloud Library again. Now all the content of my iCloud Library shows up, I can choose to make tracks or albums, or entire Genres, available offline. This part already works great, and as I'm importing more Music into my new iTunes Library and the Cloud gets populated it all shows up on the iPhone pretty instantly.


Very disappointing along the way:

A f****d up iTunes Library (thank you Apple for Time Machine)

Missing DRM-free Music, aka. lack of explaining what iTunes Match still does

Subscribing to iTunes Match took two days and maybe 50 attempts and several calls with Apple Support until it worked

Getting a clean iPhone is not as simple as it looks


It just works - No.

Jul 5, 2015 12:43 PM in response to Jon Sutton

Go into settings on your phone, general, usage, under storage click on manage storage, click on music, wait for it to load the next page, hit edit up on the top right, hit the red circle next to all songs and hit delete. Then just wait for it to delete all songs. Repeat the process until you see if any music is left on your phone. You may have to manually delete anything that was left over by clicking delete next to it. Then your phone's database should be clear. To be sure, you could hit general, about and see if there are any songs left. Your phone at that point should be clear.


Then you can sync your phone with your computer to repopulate the music database on your phone.

Jul 5, 2015 12:52 PM in response to Duncan_Wise

General message to Apple:

Take a leaf out of the old Volvo philosophy: Less effort on visual design (who needs a pencil-thin iMac? It sits on a desk!), and more effort on making things work right. iTunes, especially, has been riddled with bad updates for years. Its sad history of handling of podcast libraries, and now this debacle, are unforgivable. As companies get large and unwieldy, they must make extra effort not to become unresponsive behemoths.

Jul 5, 2015 2:10 PM in response to JWD88

Very true; just read that Apple decides what metadata is appropriate for the cloud library no matter what you have chosen. They overwrite anything in your library that does not meet their 'critiria'. I have not and will not "upgrade" to this nightmare. They think they can control what we listen to - music that we have built up over the years - and then make us pay for what we already purchased 10, 20 years ago before iTunes even existed. Someone will undoubtedly come up with another program/3rd party/ that will echo older versions that had nothing wrong with them. Software engineers should really know when to stop tweaking, and Apple needs to needs to stop planning what they think we want and gives us what we do want.


Until recently, iTunes was ok....we bought our music, artists got their cut. Radio stations have to pay a residual to an artist every time they play that artist. We are not radio stations...this is for our own personal use.


This has class action lawsuit written all over it. Apple has already lost one battle with this kind of thing.

Jul 5, 2015 3:13 PM in response to richiebarthez

I had a huge album art disaster when I turned on iCloud Music Library. Problem solved by turning it off. I will not be turning iCloud Music Library back on.


Ironically enough, Apple Music is not designed for the most passionate music fans- outliers like us who already have large, well-curated music collections. We're just not within the target market. I love Apple Music's features, but I'm resigned to the fact that I'll never get full functionality, since I can't turn on iCloud Music Library.


It looks like I'll have to draw a bright line between my owned music and my streaming service. Time to look at Spotify again.

Jul 5, 2015 3:55 PM in response to JazzmanJohn

Is it possible to have iCloud music library enabled on one device (iPhone), but not on another (iMac)? I do not sync my music between my phone and iMac so I really only care about my iTunes library getting messed up, but am not as worried about music on my phone. So I want to try keeping it turned on for my phone, but not computer, but wasn't sure if this is possible. Thanks!

Jul 5, 2015 4:28 PM in response to jiw0183

jiw0183 wrote:


Is it possible to have iCloud music library enabled on one device (iPhone), but not on another (iMac)? I do not sync my music between my phone and iMac so I really only care about my iTunes library getting messed up, but am not as worried about music on my phone. So I want to try keeping it turned on for my phone, but not computer, but wasn't sure if this is possible. Thanks!


That's how I started (iCloud Music Library "on" for phone, and "off" for Mac), and it completely screwed up album art and playlists on my phone, but it left my Mac library alone.


I think that if you're ok with completely severing the connection between your desktop music library and iOS, your desktop library can remain unscathed. But I need the two to be connected (like most people, I suspect), so that doesn't work for me.


I really enjoy having album art on my iPhone 6 Plus. And Apple Music nuked my iPhone playlists too.

WARNING: iCloud Music Library just destroyed my Mac's iTunes Library

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