WARNING: iCloud Music Library just destroyed my Mac's iTunes Library

Where is Apple's response to this? This happened to me too. What a waste of money.

This is a shocking disaster by Apple, and they have acted without care for the people who truly love music. My library has irreversibly been destroyed by iCloud Music Library, and this is not OK:

http://j.mp/1KzwHIT

When an actual "shocking disaster' like an aircrash or an earthquake happens what do you call it?

Thank you so much for this, Apple Music completely screwed up my library and I was devastated - this fixed it in about 10 minutes. Thank you!!!!

Actually, "disaster" seems like a pretty good description for many of the Apple Music glitches.

I hope you recover, did the emergency services arrive yet?

Csound1 wrote:

I hope you recover, did the emergency services arrive yet?

That's just the problem — they never arrived.

Really , Csound1… It’s tedious to pick at language as you've done here. In an era when so much of our life and work is in electronic form, the idea that “disaster” is somehow an inappropriate usage here — is ridiculous.

The silence from Apple is deafening!!!!

I can not believe they're not addressing this.... I've tried restoring "Previous iTunes Libraries" going back to January 2015 and still have the same problem and it is across ALL my devices, MacBook, iPhone, iPad & Apple TV. My music library is now just a waste of space!! Am going to try to restore from a Time Machine back up, if that doesn't work then I'm seriously considering dumping the lot and moving over to Spotify so I can at lease have music to listen too. Wonder if I can invoice Apple each month the cost of my Spotify subscription since they're the ones that have created this problem!

Since my last post, I have managed to discover how it should have been solved.

This doesn't solve much for people who have irretrievably lost their playlists; but is a work around for people who can get them back.

For some reason, when the new system has been installed the new iTunes physically can't update pre-existing playlists through iCloud; so whatever you try and update them they will automatically restore them to what they were LAST saved as before the change over.

It's infuriating, but after a lengthy discussion with an "expert" when the system had updated, and they'd changed "iTunes Match" to "iCoud Music"; and had not clearly promoted this fact with the users; I was discovered (and actually "told" by the "expert") that in truth the people who have created it actually know very little about what the new system actually does and how it actually reacts to certain algorithms.

(They were pushed to release as fast as they could to keep up with the Music Streaming fraternity, which actually has little interest to a lot of genuine music lovers; as they collect and download the Music they want...so the system didn't have the opportunity to have the same level of scrutiny as previous iTunes releases has)

I doubt that this problem will be fully assessed by iTunes developers now, as too much time has passed; and in fact no music has actually been lost, it's just been un organised by the iTunes library.

Anyway; I digress. Here is how to fix it.

1. (If you can) go to Time Machine and restore iTunes to a point in time when your library was playlisted the way you wanted them.

1b. (If you can't do 1a) it's more time consuming, but if you have an iPod of some description, don't sync it, but go through it and physically add the songs back to the list. (Again if you can).

1c. If you can't do either of these, then I'm afraid that post iTunes changeover there's little you can do to restore your pre changeover playlists to the way they were since the changeover. (As I said this is not a solution, but it is a work around)

2. Make sure that iCloud Music is currently turned off. If not switch it off now.

3. Create a New Playlist.

4. Go to your existing playlist and select all the songs in it (it can be done through edit much easier than selecting individually).

5. Drag all of the selected music from your existing playlist to your New Playlist.

6. Delete your old Playlist.

7. Rename the New Playlist to the name of the old Playlist.

8. Switch on iCloud Music. The entire system should now be able to update automatically.

Is it the iTunes program or the iTunes library that you restore from time machine?

To be honest, those parts I was just referring to what other people have done to restore th their library.

I'd imagine resorting the library from that date would be fine.

I used my iPod to inform me what music should be on my playlist, and did it manually. Then followed the steps I discussed above

It worked! I just replaced the whole iTunes folder in my Music folder. I don't trust it yet to turn iCloud Music Library, but at least if I do, I now know what to do to fix it.

Thanks!

It messed up my library of over 10000 songs too. I restored my library using Time Machine as you suggested, and all is well, except I've lost all my ratings! Grr.

I thought I learned my lesson with iTunes Match. This iCloud Music thing is almost as bad.

**** Apple. itunes update killed all my playlist content in Apple Music. Gone. I didn't have a backup. **** of an organisation.

I can only hope that Apple quickly and with great care solve this matter with iCloudlibrary editing metadata on tracks in iTunes. To me what happened was that:

a) content I purchased in iTunes Store didn't show up in the library and the support people from Apple couldn't solve the issue after trying several times. In the end they made a refund and said please try a repurchase after three weeks.

b) content I have purchased from other suppliers had it's metadata changed and suddenly iTunes said that I got it from iTunes Store, with dates of purchase added etc. A little bit funny was, that the content that had it's metadata changed in a incorrect way, was in Apple Lossless format, and to my knowledge iTunes Store isn't selling any content in Apple Lossless format at all.

And adding to the problem is that the support staff said that to fix the issue I had to bye some kind of support plan! And furthermore there wasn't any possibility to a mail a response to their reply. Customer satisfaction, where did it go?

To me this is a serious problem. My OWN content suddenly being changed to "Apple content" on my OWN computer.

This all happened after I started Apple Music. I'm very worried why Apple has let this out in real life. A carmaker that has a new car out with this kind of major flaws, would have to be calling it back at once.