joooooks
Level 1 (0 points)

Q: iTunes 12.2 - Unable to add music to "My Music"

I've tried "downloading" certain albums from Apple Music on my Macbook Air. It's when I click "Add To My Music", the album or song I'm trying to download doesn't show up in "My Music". It's not just the one album I'm trying to download either, its any song/album I try to save to My Music, doesn't work. I've made sure that "iCloud Music Sharing" is enabled on both my iPhone 6, and my Macbook Air. Please help!


OS X Yosemite (10.10.4)

iTunes (12.2)

MacBook Air, OS X Yosemite (10.10.4), iTunes 12.2

Posted on Jun 30, 2015 8:38 PM

by joooooks,Solvedanswer
joooooks joooooks
Level 1 (0 points)
A:

Here is how to fix it:

 

 

Make sure you’re using the most current version of iTunes. To check, take these steps:

 

1. Open iTunes.

 

2. From the iTunes menu, choose About iTunes.

 

3. If your version isn’t 11 or above, download the latest version for free here: http://www.apple.com/itunes/download

 

If you use Safari, make sure you’re running the latest version. To check, follow these steps:

 

1. Open Safari.

 

2. From the Safari menu, choose About Safari. The version number will display:

 

• If your Mac is running OX X v10.9, your Safari version should be 7.0.

• If your Mac is running OS X v10.7 or OS X v10.8, your Safari version should be 6.1.

• If your Mac is running OS X v10.6.8, Safari should be 5.1.10.

• If your Mac is running OS X v10.5.8, Safari should be 5.0.6.

 

To update Safari, go to the Apple menu and choose Software Update.

 

If you have a firewall, your settings may be blocking iTunes from connecting to your computer. It’s simple to check your firewall settings:

 

1. From the Apple menu, choose System Preferences.

2. Click Security & Privacy.

3. Click the Firewall tab.

4. Click the lock and enter your admin password.

5. Select Automatically allow signed software to receive incoming connections.

6. Restart your computer and check if you can connect to iTunes.

 

To add music, please check out the article below:

 

https://support.apple.com/en-us/HT204839


 

Thanks to Jerson from iTunes Support!

Posted on Jul 1, 2015 12:11 AM

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joooooks

Q: iTunes 12.2 - Unable to add music to "My Music"

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  • Helpful answers

  • by joooooks,Solvedanswer

    joooooks joooooks Jul 1, 2015 12:11 AM in response to joooooks
    Level 1 (0 points)
    Jul 1, 2015 12:11 AM in response to joooooks

    Here is how to fix it:

     

     

    Make sure you’re using the most current version of iTunes. To check, take these steps:

     

    1. Open iTunes.

     

    2. From the iTunes menu, choose About iTunes.

     

    3. If your version isn’t 11 or above, download the latest version for free here: http://www.apple.com/itunes/download

     

    If you use Safari, make sure you’re running the latest version. To check, follow these steps:

     

    1. Open Safari.

     

    2. From the Safari menu, choose About Safari. The version number will display:

     

    • If your Mac is running OX X v10.9, your Safari version should be 7.0.

    • If your Mac is running OS X v10.7 or OS X v10.8, your Safari version should be 6.1.

    • If your Mac is running OS X v10.6.8, Safari should be 5.1.10.

    • If your Mac is running OS X v10.5.8, Safari should be 5.0.6.

     

    To update Safari, go to the Apple menu and choose Software Update.

     

    If you have a firewall, your settings may be blocking iTunes from connecting to your computer. It’s simple to check your firewall settings:

     

    1. From the Apple menu, choose System Preferences.

    2. Click Security & Privacy.

    3. Click the Firewall tab.

    4. Click the lock and enter your admin password.

    5. Select Automatically allow signed software to receive incoming connections.

    6. Restart your computer and check if you can connect to iTunes.

     

    To add music, please check out the article below:

     

    https://support.apple.com/en-us/HT204839


     

    Thanks to Jerson from iTunes Support!