iPhone disabled for over 60,000 minutes!!

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Level 1

4 points

iPhone disabled for over 60,000 minutes!!

Hello, I have an iPhone 5s I am currently using to keep my pictures and music and things like this. However it was lost in the move and I just found it again. I tried to enter the password and I entered it wrong 5 times, and now it is locked for over 60,000 minutes. I do not have my laptop with iTunes, I only have a Google Chromebook. Now I do currently have a phone plan through Sprint. So my question is, will Sprint be able to unlock my phone, or is this something I will have to go to the Apple store for?

iPhone 5s

Posted on Jun 30, 2015 11:08 PM

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Answer 1

Jul 1, 2015 7:04 AM in response to Bethany_Rae

unfortunately it is not possible to fix your iPhone since you've only got a chromebook (to be honest I'm not a fan on those at all) but i think taking it to apple will be best they will either restore it to factory settings or give you a replacement. make an genius bar appointment at your local store. hope this helps!

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Answer 2

ckuan

Level 10

120,686 points

Jul 1, 2015 7:06 AM in response to Bethany_Rae

Yes, make an appointment with Apple, they will not replace your iPhone.

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Answer 3

Jul 1, 2015 7:18 AM in response to ckuan

hey they might replace it a lot of the time they just give out refurbished ones.

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Answer 4

ckuan

Level 10

120,686 points

Jul 1, 2015 7:24 AM in response to Luke.1904

Luke.1904 wrote:

hey they might replace it a lot of the time they just give out refurbished ones.

No, they don't since it's not a Warranty issue.

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Answer 5

Jul 2, 2015 8:10 AM in response to Bethany_Rae

No, they won't replace your iPhone. The only way around this is to have them restore the iPhone's software at the store (or borrow a friend's computer to restore from), or erase the iPhone via iCloud. Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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