"Cannot connect to iTunes store" after upgrade to iOS 8.4

Question

Level 1

5 points

"Cannot connect to iTunes store" after upgrade to iOS 8.4

Last night I upgrade my iPhone 5s to iOS 8.4.

I tried to enable the 3 month music trial, but got a message "Cannot connect to iTunes store".

In the iTunes & App Store prefs I've signed out and have tried to sign back in, but I always get the "Cannot connect to iTunes store" message.

On the desktop app store I've signed out and signed back in with my apple id, so that's not the problem.

How do I connect my iPhone back to the iTunes store please?

Thanks,

Neil

iPhone 5s, iOS 8.4

Posted on Jul 1, 2015 2:54 AM

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Answer 1

Best reply

neilbowers Author

Level 1

5 points

Jul 1, 2015 6:07 AM in response to neilbowers

A colleague suggested I do a "hard reset" (holding the power button and the home button past the point where the apple logo appears).

On restart the first attempt to log in to iTunes failed, but the second attempt succeeded (?!)

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Answer 2

Jul 1, 2015 2:17 PM in response to neilbowers

I was having the same issue trying to connect to iTunes via LTE. Once I connected to Wifi, I was able to get logged in. Might be a bug on Apple's side prevening users to download/use the app store via cellular.

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Answer 3

paapu007

Level 1

0 points

Jul 1, 2015 4:36 PM in response to chadsteruw

In addition, I had to do a force-reset of the phone before I could connect to itunes or the app store. I'm also unable to use cellular data to download/update anything from the App store.

iOS 8.4 seems broken in many ways! Half-baked software problems!

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Answer 4

Krag

Level 2

262 points

Jul 10, 2015 9:17 PM in response to neilbowers

Hard reset worked for my iPhone and iPod Touch

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Answer 5

Oct 15, 2015 1:21 AM in response to neilbowers

None of the suggestions I found on the forums worked for me - hard resets etc. Eventually, on another device, I got into the iTunes account settings and discovered that the iOS update to my phone had very helpfully wiped my card details on iTunes - once I re-entered them I was able to download apps normally again.

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