ThomTho1979

Q: Can't change Country/Region after cancel Apple Music membership !

I can not change Store Country on my iPhone after cancel membership (turn off Automatic Renewal), still always get message "To change stores, you must first cancel your Apple Music membership". How can I do ? Please help me, thank you.

iPhone 6 Plus, iOS 8.4

Posted on Jul 1, 2015 1:09 AM

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Q: Can't change Country/Region after cancel Apple Music membership !

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  • by Mikerawson24,

    Mikerawson24 Mikerawson24 Jul 3, 2015 10:10 AM in response to ThomTho1979
    Level 1 (0 points)
    Jul 3, 2015 10:10 AM in response to ThomTho1979

    I am also having this issue. Unable to change country for Itunes/App Store due to Apple Music subscription. This is totally unacceptable and I am not prepared to wait 3 months to change Itunes store, especailly for apps that I have purchased! Guys/Gals, what's the best way to escalate this to Apple??

  • by nadermrd,

    nadermrd nadermrd Jul 3, 2015 10:18 AM in response to ThomTho1979
    Level 1 (0 points)
    Jul 3, 2015 10:18 AM in response to ThomTho1979

    I Contact apple support today.  i am from Saudi Arabia and they called me from the states.  They claimed that I have to finish the 3 month free membership.  I was very disap and i think this is below customer satisfaction level

  • by Stack22,

    Stack22 Stack22 Jul 3, 2015 11:20 AM in response to nadermrd
    Level 1 (10 points)
    Jul 3, 2015 11:20 AM in response to nadermrd

    Guys, you have two ways of contacting apple that I know of http://support.apple.com/ there you would expect a reply. And https://www.apple.com/feedback/itunesapp.html where you can say how disappointed you are.. The more people give feedback, the more probable it is for management to know how mad we are about this policy... Customers are kings, we don't have to wait for anything, it is us paying the money at the end of the day...

  • by creml,

    creml creml Jul 4, 2015 3:09 AM in response to Stack22
    Level 1 (7 points)
    Jul 4, 2015 3:09 AM in response to Stack22

    There should be some way to change Country\Region before trial period will expired.

    Now cause of "Asia" region in my settings i have awful suggestions and recomendations in my Apple Music account.

  • by Stack22,

    Stack22 Stack22 Jul 4, 2015 3:16 AM in response to creml
    Level 1 (10 points)
    Jul 4, 2015 3:16 AM in response to creml

    I can't agree more creml, same with me.. Because of my country I get proposed Tamil and Bollywood music... That's terrible. Apple should build a way to change the "cultural context" without changing apple id countries... Maybe someone from Bangladesh likes the US culture more then his own, then he could choose in "Cultural Context": "North America".

     

    Many people today have become Global citizens, that is exactly what Apple is missing... Please write them here and explain your case ! If enough of us write them, they will listen...  https://www.apple.com/feedback/itunesapp.html

  • by timotii,

    timotii timotii Jul 4, 2015 12:34 PM in response to ThomTho1979
    Level 1 (0 points)
    Jul 4, 2015 12:34 PM in response to ThomTho1979

    I'm having the same awful problem and I cannot wait three months!

    Does anyone know how to delete Apple music from IOS?

    The thing is a load of garbage esp for Impairing my user experience like this.

  • by paulypauly,

    paulypauly paulypauly Jul 5, 2015 2:35 AM in response to Stack22
    Level 1 (0 points)
    Jul 5, 2015 2:35 AM in response to Stack22

    I think the country your ID is from also affects the songs or search results Apple Music sends you.

    I have an AU ID and cant get any of my favourite Thai songs on Apple Music, however these same songs are available from iTunes.

    I dont have any problem with getting Thai songs or playlists from Spotify so maybe there is  some sort of filtering done for different countries.

  • by TShourbagy,

    TShourbagy TShourbagy Jul 5, 2015 5:30 AM in response to ThomTho1979
    Level 1 (0 points)
    Jul 5, 2015 5:30 AM in response to ThomTho1979

    same here

    hope they can do something about it

    i trust apple but that was still a mistake

  • by Square007,

    Square007 Square007 Jul 5, 2015 5:36 AM in response to ThomTho1979
    Level 1 (0 points)
    Jul 5, 2015 5:36 AM in response to ThomTho1979

    same here.

    I'm from Belarus and can not use Apple Store (and iTunes) on russian language (my language). And i use Russian Apple Store. But i dont check my credit card (belarussian bank) on russian apple store.

    Check credit card on belarussian Apple Store (Apple Music) and... Have an english interface and recommendation Its very bad. Its misstake - i can not change my region for 3 month

  • by timotii,

    timotii timotii Jul 5, 2015 10:19 AM in response to ThomTho1979
    Level 1 (0 points)
    Jul 5, 2015 10:19 AM in response to ThomTho1979

    Hello all

    see below for reply from Apple iTunes support - it has to the most ridiculous response and solution ever...like as if I asked for free song credits...

     

    Hi, again. 

     

    As I have just received a confirmation for this, you are unable cancel your subscription to “Apple Music” as we need to wait for the subscription to finish first.

     

    Our only option for now is to wait for 90 days, then you will be able to change the country of your iTunes Store to USA.

     

    I do understand that this is not your fault and, as such, should not have to be the one inconvenienced. Please know that my genuine intention is to provide the best assistance that a valued customer like you truly deserves.

     

    I would like to make up for any difficulty this has caused you. While this is something that I cannot remedy from my end, I have issued 2 song credits to your iTunes Store account.

  • by firaskurdi,

    firaskurdi firaskurdi Jul 5, 2015 11:07 AM in response to timotii
    Level 1 (0 points)
    Jul 5, 2015 11:07 AM in response to timotii

    ok Apple, as per below note, How can I cancel my Apple Music membership?

    you said we MUST cancel, please provide us with the steps!?

    image.jpg

  • by Stack22,

    Stack22 Stack22 Jul 5, 2015 12:03 PM in response to firaskurdi
    Level 1 (10 points)
    Jul 5, 2015 12:03 PM in response to firaskurdi

    Honestly guys, yes Apple made a mistake, there is nothing to be done but wait and still enjoy all the world's music thanks to Apple Music... What you can do for now is write a feedback to Apple, so they correct this mistake or never do it again.. They do listen. Find the link above that I shared many times. That's a good lesson of patience.. Also don't forget how copyright laws and artists compensations makes everything so hard for Apple... it's already a miracle what they have been able to pull of here... Unlike Spotify, you can add this music to your itunes library and listen offline, sync to ipod, iphone etc... You really have the whole world of music at your disposal.. so enjoy it, time passes fast, and don't forget to tell Apple that you are unhappy with their policy of blocking country change..

  • by MacMan_kq,

    MacMan_kq MacMan_kq Jul 7, 2015 5:51 PM in response to ThomTho1979
    Level 1 (0 points)
    Jul 7, 2015 5:51 PM in response to ThomTho1979

    I Have the same issue. I hope apple fix it asap couse i dont wanna loose the free trial on apple music

    although i need to swich between two countries coz thats how i live

  • by dkj53kngd,

    dkj53kngd dkj53kngd Jul 9, 2015 9:33 AM in response to MacMan_kq
    Level 1 (0 points)
    Jul 9, 2015 9:33 AM in response to MacMan_kq

    I suppose this is inevitable given Apple's current size but it's still very frustrating to see my favorite company's products, software and service go to **** in various ways.

    It's still pretty good all around, but there are many frustrating parts, which have really deteriorated since about 3 years ago.

  • by Stack22,

    Stack22 Stack22 Jul 9, 2015 10:54 AM in response to dkj53kngd
    Level 1 (10 points)
    Jul 9, 2015 10:54 AM in response to dkj53kngd

    Can't agree more man... It really needs to think this itunes country thing over... because this really doesn't suit at least 20% of the users now, who are global citizens, and live in many different "cultural contexts" ... For instance, me I want to be able to choose between more then one country.. I would like USA+Spain+Mali+Lebanon, all together...

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