ThomTho1979
Level 1 (10 points)

Q: Can't change Country/Region after cancel Apple Music membership !

I can not change Store Country on my iPhone after cancel membership (turn off Automatic Renewal), still always get message "To change stores, you must first cancel your Apple Music membership". How can I do ? Please help me, thank you.

iPhone 6 Plus, iOS 8.4

Posted on Jul 1, 2015 1:09 AM

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ThomTho1979

Q: Can't change Country/Region after cancel Apple Music membership !

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  • by TShourbagy,

    TShourbagy TShourbagy Jul 14, 2015 2:48 PM in response to ThomTho1979
    Level 1 (0 points)
    Jul 14, 2015 2:48 PM in response to ThomTho1979

    THIS IS HOW ITS SOLVED

    CALL APPLE AND ASK THEM TO TERMINTATE YOUR FREE TRIAL ,, THEY WILL TO YOU AS THEY DID TO ME

    THEY ARE AWARE OF THE PROBLEM 

    APPLE 800 275 2273

    I SWITCHED MY APP STORE

    THANK YOU APPLE

    CHEERS MY FRIENDS

  • by Argoslinked,

    Argoslinked Argoslinked Jul 15, 2015 9:06 AM in response to ThomTho1979
    Level 1 (0 points)
    Jul 15, 2015 9:06 AM in response to ThomTho1979

    Hi everyone, I just resolve the issue with an email to apple support, just like this:

    "I have a trial period of Apple Music, I need to cancel this membership in order to reactivate later again on my new store. This request is because I need to add my local credit card and pay by this method my futures purchases. I appreciate your support. Thanks a lot."

    =================

    I receive this answer:

    "I see that you’ve already switched your iTunes Store account to XXXXXX and re-subscribed to Apple Music. Upon checking, I was able to confirm that you had been charged for the re-subscription to Apple Music as the free trial had already been used the last time you had your account under iTunes Store US.

    Apple Music is device and account specific, which means that the free trial membership can only be used once. A subscription to Apple Music gives you access to the Apple Music library, expert recommendations, and unlimited skips on our radio stations. For the full list of Apple Music features, see this page:

    http://www.apple.com/music/membership
    ===============
    Unfortunately they charge me my Apple Music subscription, can´t longer use the free trial because I have use it in my other country store.


    Hope this works for you people too.

  • by Danila B.,

    Danila B. Danila B. Jul 20, 2015 9:54 AM in response to cellularry
    Level 1 (0 points)
    Jul 20, 2015 9:54 AM in response to cellularry

    TThe same problem for me! I am from Ukraine and I want to change to Russian store. i can not do this. I cancel membership but still cant change the country!!!

    how to fix it?

    kind regards

  • by Danila B.,

    Danila B. Danila B. Jul 20, 2015 10:16 AM in response to Danila B.
    Level 1 (0 points)
    Jul 20, 2015 10:16 AM in response to Danila B.

    ANyone?

  • by Argoslinked,

    Argoslinked Argoslinked Jul 20, 2015 10:49 AM in response to Danila B.
    Level 1 (0 points)
    Jul 20, 2015 10:49 AM in response to Danila B.

    Hi Danila, pls review the post before. I send an email to apple support and they cancel the membership in order I change the store. Hope works for you too. Regards. JE

  • by Square007,

    Square007 Square007 Jul 20, 2015 11:03 AM in response to Danila B.
    Level 1 (0 points)
    Jul 20, 2015 11:03 AM in response to Danila B.

    Есть выход У меня та же ситуация, но магазины были Беларусь-Россия. Звонишь в техподдержку (в Москву) - всё по телефону решаемо. Они отменят подписку (бесплатную) и ты сможешь сменить магазин.

    Одно но - больше бесплатного периода не будет. Только платно. Но 2-3 у.е. в месяц это фигня по сравнению с возвращением в российский магазин

     

    Успехов)

  • by Danila B.,

    Danila B. Danila B. Jul 20, 2015 11:59 AM in response to Square007
    Level 1 (0 points)
    Jul 20, 2015 11:59 AM in response to Square007

    Добрый вечер! А подскажите номер Москвы техподдержки? Буду благодарен!

  • by Danila B.,

    Danila B. Danila B. Jul 20, 2015 12:00 PM in response to Argoslinked
    Level 1 (0 points)
    Jul 20, 2015 12:00 PM in response to Argoslinked

    CCan you give me please the forward link to Apple support ?

  • by Square007,

    Square007 Square007 Jul 20, 2015 12:18 PM in response to Danila B.
    Level 1 (0 points)
    Jul 20, 2015 12:18 PM in response to Danila B.

    Вот номер - +7 495 580 95 57

    Смело правду говорите - можете сослаться на мой apple id (пусть посмотрят историю и сразу разберутся как вам помочь) - denistvd@yandex.ru

  • by SJ@TVLA,

    SJ@TVLA SJ@TVLA Jul 22, 2015 10:39 AM in response to Stack22
    Level 1 (0 points)
    Jul 22, 2015 10:39 AM in response to Stack22

    i agree this is weird! Apple products are not known for these kinds of anti-trust, breach of faith activities.  I own 4 apple products and if this is not rectified will have to switch to android.

     

    Very frustrating!!

  • by dbfbch,

    dbfbch dbfbch Jul 22, 2015 11:13 PM in response to Danila B.
    Level 1 (0 points)
    Jul 22, 2015 11:13 PM in response to Danila B.

    i agree this is weird! Apple products are not known for these kinds of anti-trust, breach of faith activities.  I own 4 apple products and if this is not rectified will have to switch to android.

     

    Very frustrating!!

  • by MK43BG,

    MK43BG MK43BG Jul 26, 2015 9:45 AM in response to dbfbch
    Level 1 (0 points)
    Jul 26, 2015 9:45 AM in response to dbfbch

    I have been able to resolve this issue by calling Apple Support  free phone number (UK in my case) 0800 275 2273 and asked them to cancel my Free Trail. I was advised I would loose my free trail once it is cancelled and would not be able to reactive it. I was able to switch region and iTunes Store from UK to US after the phone call.


    HOPE THIS HELPS!!!

  • by MK43BG,

    MK43BG MK43BG Jul 26, 2015 9:47 AM in response to Stack22
    Level 1 (0 points)
    Jul 26, 2015 9:47 AM in response to Stack22

    I have been able to resolve this issue by calling Apple Support  free phone number (UK in my case) 0800 275 2273 and asked them to cancel my Free Trail. I was advised I would loose my free trail once its cancelled and would be not be able to reactive it. I was able to switch region and Itunes Store from UK to US after the phone call.

     

    HOPE THIS HELPS!!!

  • by peterwoo,

    peterwoo peterwoo Jul 30, 2015 8:34 AM in response to Stack22
    Level 1 (9 points)
    iCloud
    Jul 30, 2015 8:34 AM in response to Stack22

    Same problem here.

    Shame on Apple...

  • by srsbharathi,

    srsbharathi srsbharathi Jul 31, 2015 11:26 AM in response to ThomTho1979
    Level 1 (35 points)
    Jul 31, 2015 11:26 AM in response to ThomTho1979

    You guys can solve this problem by calling to Apple, i did now, also you can subscribe to the free trail again by calling after changing your country Cheers,

     

    1 (800) 263-3394



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