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My home button does not take me to the homepage. It does recognize my Touch ID.

MY iPhone 6 home button does not take me to the homepage. It recognises my Touch ID. It does not work to close a program, I have to urn my phone off and back on to get from one page to another.

Posted on Jul 1, 2015 6:57 AM

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1 reply

Jul 1, 2015 12:02 PM in response to Nancydd

To make sure that this is not software related, set it back to factory settings, without using any backup data afterwards. Set up the rest of the personal settings manually and test the home button. If it still does not work, this is a hardware issue and the phone has to be serviced by Apple or an Authorized Apple Service Provider:

Use iTunes to restore your iOS device to factory settings - Apple Support

Find an Apple Authorized Service Provider

iPhone - Contact Support - Apple Support

My home button does not take me to the homepage. It does recognize my Touch ID.

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