dfenton57

Q: itunes 12.2.0.145 has lost all my music files! Help!

I updated (stupidly) to Apple iTunes 12.2.0.145 and now all my music files are gone and all my playlists are gone too. What do I do?  I have an enormous music library on a separate hard drive, so this is important to me.

MacBook Pro (17-inch Late 2011), OS X Yosemite (10.10.4)

Posted on Jul 1, 2015 9:15 AM

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Q: itunes 12.2.0.145 has lost all my music files! Help!

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  • by turingtest2,

    turingtest2 turingtest2 Jul 2, 2015 7:15 AM in response to WJWmichigan
    Level 10 (87,068 points)
    Apple TV
    Jul 2, 2015 7:15 AM in response to WJWmichigan

    Double clicking on an .itl file does not cause iTunes to open it. You must either option-start-iTtunes (shift on Windows) or rename and copy files such that the library you want opened lies on the path that iTunes which iTunes used last.

     

    tt2

  • by wmike1503,

    wmike1503 wmike1503 Jul 2, 2015 10:21 AM in response to dfenton57
    Level 1 (9 points)
    Publishing
    Jul 2, 2015 10:21 AM in response to dfenton57

    unfortunately iTunes, whatever version is, probably, the worst software - ever.  I have used for years and have NEVER been able to get it to remember an external HD library - needs resetting every time it's started.  Tried many things - none work.  Simply - it is rubbish.

  • by turingtest2,

    turingtest2 turingtest2 Jul 2, 2015 10:48 AM in response to wmike1503
    Level 10 (87,068 points)
    Apple TV
    Jul 2, 2015 10:48 AM in response to wmike1503

    If you put the entire library on the external drive it works fine. If you put the media folder only on the external and fire up iTunes when the drive isn't onlline then iTunes resets the media folder to an internal path. Reversing those changes can be a drag. See Make a split library portable to get the library in the correct shape.

     

    tt2

  • by wmike1503,

    wmike1503 wmike1503 Jul 2, 2015 10:56 AM in response to turingtest2
    Level 1 (9 points)
    Publishing
    Jul 2, 2015 10:56 AM in response to turingtest2

    Tried everything you have mentioned - never works, unfortunately - a constant problem.  Disgraceful that Apple keep piling new features on, but ignore fundamental issues that should just work.

  • by MichaelFromOz,

    MichaelFromOz MichaelFromOz Jul 3, 2015 5:36 AM in response to dfenton57
    Level 1 (0 points)
    Jul 3, 2015 5:36 AM in response to dfenton57

    Hi. I downloaded this latest iTunes version 12.2.0.145 onto my Windows 7 PC and I'd thought I lost all my music library. After many options and links in this discussion I copied over my most previous iTunes library file 'iTunes Library.itl' from my 'Previous iTunes Libraries' folder after quitting iTunes. Every time I restarted iTunes it had the same problems, and this file got modified to only the music I purchased from the online store.

     

    After copying over this iTunes library file yet again I then tried an old Windows trick to start iTunes as an Administrator. Amazingly it worked! I can see my 70Gb of music files!

  • by Laito,

    Laito Laito Jul 3, 2015 8:04 PM in response to dfenton57
    Level 1 (0 points)
    Jul 3, 2015 8:04 PM in response to dfenton57

    I did all the instructions that I found in this link: http://www.copytrans.net/blog/itunes-12-2-update-may-ruin-your-existing-library- what-we-know-so-far-and-how-to-fix/

     

    It works perfectly for me. Now I can see all my Playlists

  • by Sebastian from salt lake city,

    Sebastian from salt lake city Sebastian from salt lake city Jul 4, 2015 1:15 PM in response to dfenton57
    Level 1 (0 points)
    Jul 4, 2015 1:15 PM in response to dfenton57

    After the 12.2 update my music video playlists disappeared. It took me a long time to get them created. I am mad! I read someone's suggestion to go to the itunes folder and find the "previous itunes library" folder, rename it and open itunes using that. I did that and itunes opened and now none of my playlists appear! Not even my music playlists.

    I deleted itunes all together and same thing.

    Disappointed Apple tries so hard to push new products to us (and of course sell us those new features) that they mess up what we already use and work hard to customize.

     

  • by LauraB-ville,

    LauraB-ville LauraB-ville Jul 5, 2015 1:23 AM in response to dfenton57
    Level 1 (0 points)
    Jul 5, 2015 1:23 AM in response to dfenton57

    iTunes 12.2 appears to have killed my precious 160GB Classic iPod.  I have had no problems with my iPod up until the second I let it become acquainted with this new iTunes.  Yesterday I wanted to add new music and expected the iPod needed a software update.  I stupidly followed Apple's advice that I update iTunes first.  When I then connected the iPod to my Win8 PC iTunes could not see the device, although Win8 did -- since I could not eject using iTunes, I ejected via Win8 and tried to reset the iPod.  It kept hanging on the black apple logo screen.  I let it sit for a few minutes, then plugged the iPod into a charger and it opened on the select language screen.  When I plugged it back into the PC, iTunes now did see it after a 3-4 minute delay -- and said the iPod was corrupted and needed to be restored (i.e., wiped) although I could try ejecting and reattaching first.  I tried this first, and now iTunes again couldn't see the iPod.

    OK, spent several hours going through Apple's "troubleshooting" and ultimately found a corrupted driver in the Apple Mobile Device service.  Fixed the service, and iTunes (again after a 3-4 minute lag) now appeared ready to restore the iPod.  Appeared to download the restore software, put the iPod back to original settings, and gave notice that iTunes would restart the iPod and show it as a device.  But it never did -- instead iTunes froze, "not responding" while the iPod sat warning "do not disconnect."  I gave up after giving iTunes 15 minutes to find its way.  Shut down and rebooted PC, tried to reset iPod, stuck on Apple logo, iTunes does not see it.

     

    Many wasted hours -- any help on how I can salvage my 160GB Classic will be greatly appreciated.

  • by LauraB-ville,

    LauraB-ville LauraB-ville Jul 5, 2015 1:31 AM in response to LauraB-ville
    Level 1 (0 points)
    Jul 5, 2015 1:31 AM in response to LauraB-ville

    A bit more -- when plugged into a charger the iPod says "restore iPod using iTunes."  When I attach the iPod to my PC iTunes crashes.  Win8 sees the "removable disc" but now is no longer able to eject it.  What happens if I use Win8 to reformat the iPod?

  • by turingtest2,

    turingtest2 turingtest2 Jul 5, 2015 5:17 AM in response to LauraB-ville
    Level 10 (87,068 points)
    Apple TV
    Jul 5, 2015 5:17 AM in response to LauraB-ville
  • by MichaelFromOz,

    MichaelFromOz MichaelFromOz Jul 5, 2015 4:08 PM in response to LauraB-ville
    Level 1 (0 points)
    Jul 5, 2015 4:08 PM in response to LauraB-ville

    Hi Laura. I to have an iPod Classic in mint condition. I was listening to it the other night when I downloaded this disastrous iTunes version 12.2.0.145 and it's done exactly the same damage to my iPod Classic. I've been trying all weekend with many solutions I've found on the web and in discussion groups but all to no avail. Apple have really done a good job this time with breaking my iPod Classic and iTunes. Surely Apple would have to be aware of the damage they've done, but I haven't seen any sign of a fix. My iTunes on my Windows 7 PC cannot recognise or fix my iPod. I'm lost to what to do now.

  • by LauraB-ville,

    LauraB-ville LauraB-ville Jul 5, 2015 4:45 PM in response to turingtest2
    Level 1 (0 points)
    Jul 5, 2015 4:45 PM in response to turingtest2

    Thank you, tt2.  It took maybe 10 tries to get into Diagnostics Mode.  Here's what I've got:

     

    Retracts:  11

    Reallocs:  256

    Pending Sectors:  104

    PowerOn Hours:  75

    Start/Stops: 6894

    Temp:  Current 32C

    Temp:  Min 25C

    Temp:  Max 55C

     

    My realloc and pending #s are high compared to your 2013 post but ... do they clearly indicate drive failure?

     

    I'm going to go ahead and try the other steps in your link, but want to get this reply posted now (anticipating that my computer will lock up again when I attach the iPod.

     

    L

  • by Sonnybet,

    Sonnybet Sonnybet Jul 5, 2015 5:35 PM in response to WJWmichigan
    Level 1 (35 points)
    Jul 5, 2015 5:35 PM in response to WJWmichigan

    I have my system set so it cannot upgrade any packages without my permission. Nevertheless, iTunes updated itself to 12.2 AND launched iCloud ... both without my granting permission to do so.

     

    Not only did I lose all of my playlists, I lost all iTunes settings and customizations with the upgrade. It will not allow me to even do a complete rebuild by adding to my library using the standard command from the pull-down menus. If I try to remove the iCloud listings from my library, it thinks I want to hide all of those purchases.

     

    I too have an extensive library stored on an external hard drive. The new iTunes treats all previous versions of my library as corrupt files, and will not allow me to restore from them.

    -------------------------------------------------------------------------------- -------------------

    I don't know if this is the culprit but this happened to someone else I know.  Under System Preference under App Store see what is checked. It appears some things are set to  download and install in the background on it's own.

  • by LauraB-ville,

    LauraB-ville LauraB-ville Jul 5, 2015 5:33 PM in response to LauraB-ville
    Level 1 (0 points)
    Jul 5, 2015 5:33 PM in response to LauraB-ville

    I'm back, tt2.  Successfully got into Disk Mode but iTunes was "Not Responding" as soon as I attached the iPod.  Ended iTunes in Task Manager.  Removable Disk E: appeared in My Computer but Windows Explorer get kept reading reading reading it for about 15 minutes, at which point the right-click menu did come up but Properties would not open.  I thought I would try the error-checking tool in SlimWare but that froze as soon as it started  to read the iPod.

     

    At this point I tried to eject the iPod and my entire PC locked up.  When I physically disconnected the iPod, the Properties box popped up.

     

    Is there a background process or service that might be holding up Windows Explorer that I should stop (e.g., the Apple Mobile service)?  Should I just jump to the next step in your "Corrupt iPod" post, and if so am I correct that I do this 12-sec reset while the iPod is attached to the PC?  I think the Apple Support page that came up when I ran the device connectivity diagnostic in iTunes said not to reset while connected.

     

    I greatly appreciate your help.  I live on a boat.  The sole source of music is a Fusion stereo that depends on this iPod.  Without it, I only have bad radio in Bahasa Malay.

     

    Laura

  • by turingtest2,

    turingtest2 turingtest2 Jul 6, 2015 12:19 AM in response to LauraB-ville
    Level 10 (87,068 points)
    Apple TV
    Jul 6, 2015 12:19 AM in response to LauraB-ville

    Try the DFU restore or format methods. The pending sectors indicate a problem. If any key information is stored there then iTunes or the device is likely to stall as it tries to access those areas. Deleting all data from the drive should allow those areas to be reallocated. Check the stats again after restoring to make sure that the pending count is now zero before trying to load up your media.

     

    tt2

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