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Helpful answers
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Jul 30, 2015 7:52 PM in response to AlysonCanadaby fixerw,Update currupted a library of 16000 song and 120 movies. 1 month with Apple support , up to "engineer" level input with no resolution. I have been through every iteration of fix that you describe to no avail. Everybody very nice, but unhelpful. More irksome, they promise to call at the next update and have never done so. I call them every time only to be told that they have "just gotten some new info and are working on it". Reminds me of my old experience with comcast. I expect the out come will be the same. I am now a DirecTV customer.
ASpple seems to be at a loss or is not interested in helping people with mature libraries who want to keep them native to there local harddrives
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Oct 26, 2015 12:35 PM in response to dfenton57by Sean Dell,Sadly, I have just backed up my iTunes, and in the process, discovered that my original iTunes Library.itl file was damaged, and with it, the new, duplicated, file also damaged. So I was prompted to create a new Library itl file, which of course has no playlist information.
Thus did I lose years worth of playlists, all in the course of backing up! My original media are all there, over 100GB of music, but no playlists.
So now I look forward to the 'joy' of recreating all my playlists.Thinking hard about an alternative to iTunes. Perhaps going back to my CD collection, ha ha!
This is a very bad and fragile system. Too bad so many people are reliant on it.
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Oct 26, 2015 1:33 PM in response to Sean Dellby turingtest2,By definition a backup should leave all of the source files untouched.
Try Empty/corrupt iTunes library after upgrade/crash. If you have a Previous iTunes Libraries folder try an older copy of your iTunes Library.itl file, or restore one from Time Machine if it is active.
tt2
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Mar 7, 2016 4:03 AM in response to dfenton57by Linmary,Same happened to me - I lost all my playlists and although Apple helped me get some of my music back, I had to search out the remainder which
was still missing. I have had enough - this is the second major problem I have had. I am now reverting to Spotify (free version) and going to rely on streaming with adverts from now on - can't stand the hassle of trying to recover etc. Bring back VINYL and CDs where I can safely store them in my cabinet!