My MacBook Pro 2013 will not go to desktop after I type login password.

Question

lobos1968 Author

Level 1

0 points

My MacBook Pro 2013 will not go to desktop after I type login password.

While watching the Sopranos from my iTunes account, my MacBook froze up and did not allow the use of any keyboard functions. I had to do a hard shut down. After that, I could not get to login prompt. Did some research, found a way to access Disk Utilities, performed "verify" and "repair", everything passed, good to go. Upon a restart, I was prompted to my login, typed my password, but nothing happened. I still could not get to my desktop, all I could get was the apple logo, or the circle with line across, or folder with "?" What must I do now?

MacBook Pro, 2013 model, purchased Nov 2013

Posted on Jul 1, 2015 10:31 AM

Reply

Answer 1

Jul 1, 2015 11:04 AM in response to lobos1968

Mac OS X: Gray screen [or prohibitory sign] appears during startup - Apple Support

Reply

Answer 2

lobos1968 Author

Level 1

0 points

Jul 1, 2015 11:12 AM in response to Grant Bennet-Alder

It stays in Gray screen showing my login name and picture (in the circle) for a while, then eventually the Apple logo. the prohibitory sign has appeared before. At this point I am so confused, I left it alone this morning after I typed login password. It did not go to desktop, and it did not show status bar under my login name like normal.

Reply

Answer 3

Jul 1, 2015 11:25 AM in response to lobos1968

You will need to work through the possible solutions in the article I cited above. Click on the blue underlined title and the article will come up. There is no magic bullet other than the ones they enumerate there.

Reply

Answer 4

lobos1968 Author

Level 1

0 points

Jul 1, 2015 11:36 AM in response to Grant Bennet-Alder

I really appreciate your taking the time to assist me. But, I have tried every step on this link, accept inserting a recovery disk because my MacBook did not come with a disk.

This is the point where I get to my login prompt and I am able to type my login password, but nothing happens, I am still unable to logon to desktop.

Reply

Answer 5

Jul 1, 2015 3:20 PM in response to lobos1968

OK, let's go down the list in the article:

Mac OS X: Gray screen appears during startup

• Disconnect, test peripheral devices and network cables

• Perform a Safe Boot

• Reset the NVRAM / PRAM

• Start from your Mac OS X Install disc; use Disk Utility

• Check your cables and power source

• Remove third-party RAM and internal hardware

• Perform an Archive and Install installation of Mac OS X

• Perform an Erase and Install installation of Mac OS X as a last resort

I assume you disconnected peripherals and that made no difference.

What happens if you attempt Safe Boot (hold down the Shift key at Startup)? Your wired keyboard must be attached to a USB directly on the chassis, not on a display or other Hub for this to work.

Safe Boot is supposed to do a Disk Utility (Repair Disk) as it starts up, so this is an easy way to get that done. It takes about five minutes, and puts up a progress bar, but it only gets about 1/3 of the way across and then puts up "Safe Mode" in red letters and demands your Username and password -- even if you normally auto-login.

Reply