I have iphone 5s (ios 8.1.3), lately I started using a navigation app and noticed that my GPS signal is not accurate means that the speed is not working and my position is stuck or moves slow. I downloaded some other GPS apps to make sure it isn't a

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I have iphone 5s (ios 8.1.3), lately I started using a navigation app and noticed that my GPS signal is not accurate means that the speed is not working and my position is stuck or moves slow. I downloaded some other GPS apps to make sure it isn't a

I have iphone 5s (ios 8.1.3), lately I started using a navigation app and noticed that my GPS signal is not accurate means that the speed is not working and my position is stuck or moves slow.

I downloaded some other GPS apps to make sure it isn't an app problem, same behavior. I used some GPS tools (such as GPS status app) and noticed that I'm getting only 65 meters accuracy while using another iphone (with the same app in the same location on the same time) I'm getting less than 10 meters accuracy.

I did try to hard restart, turning off and on the location services and some more tips I found in the web - nothing helped. I even tried to restore my iphone and test my GPS on a clean iphone to find the same problem.

Everything (Wifi, Bluetooth, 4G, 3G, etc.... ) are working just fine on my iphone.

Is it an hardware problem? how can I fixed it? ** my warranty already expired ...

Any help will be appreciated.

iPhone 5s, iOS 8.4

Posted on Jul 1, 2015 10:24 AM

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Answer 1

Best reply

pedro d

Community Specialist

Jul 3, 2015 10:57 AM in response to Badrchalati

Hello there, Badrchalati.

When an app you've installed on your iOS device is not functioning as expected, the following Knowledge Base article offers up some great steps to troubleshoot:

If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support

Restart the app

Close the app and open it again.

Restart your device

Turn your device off and back on.

Check for iOS and app updates

Make sure that you're using latest version of iOS.

Open the App Store and tap Updates.

If updates are available, tap Update All.

If asked, enter your Apple ID password.

You might need a Wi-Fi connection to update some apps.

Install another app from the App Store

Try installing a different app that you don't have on your device. Find a free app from the App Store, and remember to use the same Apple ID that you used to download the app that you're having issues with.

Delete and reinstall the app

Tap and hold the app until it jiggles.

Tap the on the app.

Press the Home button.

Go to the App Store and download the app again.

Wait for the app to download, then open it from the Home screen.

Contact the app developer

If you see this issue again, contact the app developer for help:

Find the app in the App Store.

Tap the app, then tap Reviews.

Underneath App Store Customer Reviews, tap App Support.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

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Answer 2

Badrchalati Author

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Jul 3, 2015 11:46 AM in response to pedro d

thanks a lot i tried all these methods and it doesn't work unfortunately even the maps app the GPS is not accurate ,my position is stuck or moves slow ,

and i installed the last iOS update which is 8.4 also doesn't work. the thing is my phone is working very well everything is fine just this annoying problem,

thanks a lot,

wish you can help

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Answer 3

pedro d

Community Specialist

Jul 3, 2015 1:00 PM in response to Badrchalati

Hello again, Bardrchalati.

Thanks for the update on your issue.

Aside from the article mentioned above, you may have reviewed this article as well:

iOS 7: Understanding Location Services - Apple Support

Disabling and re-enabling some of the settings referenced there, even though you're using iOS 8 could help with your issue.

If you've already performed these steps, restored your device as new and find that the issue persists, then due to the nature of your issue you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

Cheers,

Pedro.

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Answer 4

Badrchalati Author

Level 1

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Jul 4, 2015 2:10 AM in response to pedro d

thanks again but seems there is a problem with the GPS chip because i tried everything and still the same .

appreciated your help.

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