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I went into My Accounts to authorize my new computer. It said I had 2 computer authorized but did not list them. I de-authorized the previous computers, or at least that is what I THOUGHT I was doing, and now it says there are 0 and I can't figure out how to put my NEW computer in iTunes to have it authorized.. I would appreciate help in the proper steps to authorize my computer in iTunes.
Margaret
HP Pavilion 23-OTHER, Windows 8
Thank you for responding. If I can ever get to the actual iTune MENU I now understand how to authorize my computer. The first problem is I keep downloading iTunes and it is a vicious circle of 1) Download 2) TELLING me about iTunes and 3) wanting me to download again. I never get to the iTunes menu. I have dozens of purchased songs I can't get to. Thank you again for your response and I believe I can fit it IF I ever get into iTunes.
Margaret
The new I-Tunes doesn't have the same menu as support help shows. I have the same problem In manage devices it only lets you de-authorize. there is no link to authorize.
Found it!!! Upper left corner drop down menu.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version, or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues, or for compatibility with QuickTime or third party software on 64-bit systems.
Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there are links to backup and recovery advice elsewhere in the user tip.
tt2
I hear what you are saying about it having a different menu, but I still don't know how to get to my songs I purchased - old or new way. If I read your response corretly - there is no longer a need to authorize my computer? Then why did it say I needed to do so before I could see my purchases? This is why I have android phone and tablet. There way of doing things is more logical to me. I am about to give up 😟 I appreciate your help and maybe it will make sense to me by the time I go to bed. Have a great week!
Margaret
Ctrl+B should enable the menu bar.
Read Account menu rather than Store menu if using iTunes 12.2 and accessing an older support article.
tt2
Thank you for your help and patience! I FINALLY got it to accept my new computer and have an icon on my desk top. Finally I can access the music I paid for a couple of years ago. I am an Android person but I do still like iTunes and wish to keep it. Again, thank you for your persistence in making it happen for me.
Margaret
You're most welcome. 🙂
tt2
How do I authorizing my new computer on iTunes?
