my beats studio wireless can't be charged

My wife has beats solo red that will not turn on unless you have the audio cable from iPhone to beats plugged in.

I have tried several times to reset using the various methods I have found online with no luck.

I pulled the battery and checked the voltage using a multi-meter and this reads 3.44 which I believe is not bad as it reads on the battery enclosure 3.77. I do not really think it is the battery, however when I attempt to charge the headphones I get no lights at all.

Any suggestion would be helpful as we really need to have the headphones working.

SOLVED!!!!!!

I have 2x pairs already, sent them back and got two new pairs! Beats admitted liability so when it happened again with my new pair I was very angry!

Anyway..... Not sure if I was a pleb or not but they are now charging properly AND connecting to my phone rather then just showing the continuous red light!

Solution:

1) I reset it as everyone else said to do so (hold power button and volume down button whilst plugged in) for 10 seconds - it flashed - Not sure if this step matters but I done it anyway.

2) Plugged it in and went on to Beats website to DOWNLOAD UPDATE and register. Now I have never installed an update for mine, have you?

Anyway, updated and they are now charging and connecting, no issues at all!

Try it!

Cheers guys, good luck!

Ed

Hi latias19,

Welcome to the Apple Support Communities!

I understand that your Beats Studio Wireless headphones aren’t charging as you would expect. The first step I would recommend in this situation would be to reset your headphones. Please follow the steps in the attached article to do so.

Reset Your Studios | Beats by Dr. Dre

Best regards,

Joe

I followed these instructions but my beats still ain't charging 😢

Same here.

I am having a similar problem and I have tried resetting them and it does nothing

i did the reset thing but it still doesn't work

Hi, unfortunately I have the same problem and I tried to reset it but still doesn't work.. I want to solve this problem I'm reading that lot of people same problem and no one solved it. I don't want to go to Apple store and waste 1 day lol

It doesn't work man, I did it so many times lol

I had my first set replaced by Apple 1 week before the warranty expired, the replacement pair has lasted six months and now has the same problem. Has anyone had them successfully repaired?

THank you sir! I followed the instructions and my Beats are back functioning properly. Thankful for these online discussion.

Same issue. Charging completely and resetting doesn’t work.