Q: iPod nano won't restart

the screen on my nano 5th gen has frozen. it won't show in iTunes and no response after toggling switch and holding play and menu for more than 10 seconds. Please help.

iPod nano

Posted on Jul 1, 2015 11:56 AM

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Q: iPod nano won't restart

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by brenden dv,

brenden dv Jul 3, 2015 12:27 PM in response to senorkevin
Community Specialists

Jul 3, 2015 12:27 PM in response to senorkevin

Hi senorkevin,

I'm sorry to hear you are having these issues with your iPod nano. If your iPod isn't responding and you are unable to reset or restore it, you may need to have it evaluated and/or serviced. You may find the following page helpful:

Apple - Support - Service Answer Center

Regards,
- Brenden
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