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App store won't work on Mac

I have a mid 2009 Mac Book Pro running 10.10.3 and now the App Store will open but doesn't show anything. No updates, features or anything. All I get is the spinning wheel and I have to force quit it.

MacBook Pro (13-inch Mid 2009), OS X Yosemite (10.10.3)

Posted on Jul 1, 2015 2:04 PM

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9 replies

Jul 2, 2015 9:44 AM in response to rfindish

This procedure will delete certain temporary and cache files used by system processes. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

/var/folders/zz

Right-click or control-click the highlighted line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with a subfolder named "zz" selected. Move that subfolder to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Jan 31, 2016 6:43 AM in response to Linc Davis

The instructions that I posted in this discussion long ago are not suitable for OS X 10.11 ("El Capitan") or later. If you're running El Capitan, followed those instructions, and now can't empty the Trash, please take either Step 1 or Step 2 below (not both.)

Step 1

Restore from the backup you made before moving the folder to the Trash. If you backed up with Time Machine, follow these instructions.

Step 2

This procedure will temporarily disable System Integrity Protection, a security feature of OS X that is preventing the Trash from being emptied. After you empty the Trash, the feature will be re-enabled. Nothing else will be changed.

Start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A copy of Safari will launch. While in Recovery, you'll have no access to your history or bookmarks, but you won't need them. Load this web page.

Triple-click anywhere in the line below to select it:

csrutil disable

Copy the selected text to the Clipboard by pressing the key combination command-C.

Quit Safari. You'll be returned to the OS X Utilities screen.

Select

Utilities Terminal

from the menu bar. A Terminal window will open. Paste into the window by pressing the key combination command-V.

Wait for a new line ending in a hash sign (#) to appear below what you entered. If it doesn't appear, press return.

Quit Terminal to return to the main screen.

Restart as usual. You should now be able to empty the Trash. As soon as you've done that, start up in Recovery mode again and load this page in Safari. Run the following command in Terminal as before:

csrutil enable

Restart as usual again.

App store won't work on Mac

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