Q: needing help with my iPhone

Hello. Do you have a question? If so, type it out and someone will read it and possibly answer. See this about how to construct your question.

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To help other members answer your question, give as many details as you can.

• Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
• Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
• Describe the problem, and include any details about what seems to cause it.
• List any troubleshooting steps you've already tried, or temporary fixes you've discovered.

cinderella212909 wrote:

 

my phone is frozen and i can't put my password in it ... can i restart it a different way?

Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone should reboot.

Without plugging it into the computer, if you do the reset I told you, can you swipe to unlock? When you say the screen is frozen, it will not respond to any touch at all?

Did you do the reset as I instructed?

You do not have to use the fingerprint, but you are saying that you cannot get it to reset, or you cannot type in a passcode or get the screen to react? If you plug into the computer, it should not prompt you for the passcode unless you have never connected to the computer in the past. You should be able to restore the device to your last backup from iTunes.

cinderella212909 wrote:

 

cinderella212909 wrote:

 

yes it won't respond to any touch

can it be restarted with out putting in a password?

It can be reset without putting in the password, until you attempt to use it, depending on the version. If you have an iPhone 5s or later and have Touch ID enabled, you have to enter the passcode before you can continue. You can try the steps in this support document about the touchscreen. If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support  The last step is to contact Apple Support, or make an appointment at the Genius Bar of the nearest Apple Store for service.