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iPhone 5s. Keyboard and screen don't respond to my command. Both do whatever they want!

Im in Bangkok and don't know where to go to solve my problem. The iPhone has its own life, doesnt do what I want, on the contrary does what it wants. It happens with all the apps. It's a general problem.

iPhone 5s, iOS 8.4

Posted on Jul 2, 2015 2:46 AM

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1 reply

Jul 2, 2015 2:47 AM in response to floraoun

Try to reset your device. This won't delete your data stored on the phone.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

You may also take our iPhone got the Apple Store for further diagnostics

iPhone 5s. Keyboard and screen don't respond to my command. Both do whatever they want!

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