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safari blocked due to **** pop up demanding money

hi


my nephew was using my macbook and clicked on a link which took home to a **** website, my husband closed it immediately but I now have a pop up which has rendered him unable to use safari and can't get rid of this opo up, it is demanding a £100 to get rid of this thing blocking my safari, can anybody tell me how to delete it please. My nephew is only 8 he didn't know what he was clicking, my husband was very shocked when it bought up this **** site so I am just glad he was sitting next to him when he did it. I have a MacBook Pro but I am on my iPad in Spain and he is in England, if somebody could tell me how to get rid of it I can relay it to him to do. I had this happen to me quite a while ago but I can't remember how I did it, without being able to get to the computer I really can't remember how I did do it.

hope you can help

many thanks

Tracey

MacBook Pro (Retina, Mid 2012)

Posted on Jul 2, 2015 4:05 AM

Reply
Question marked as Best reply

Posted on Jul 2, 2015 4:07 AM

1. Force Quit Safari .


Press command + option + esc keys together at the same time.


When Force Quit window appears, select Safari .
Press Force Quit button at the bottom of the window.

2. Relaunch Safari holding the shift key down.

3. Go to Safari / Preferences / Security /Privacy


Cookies and website data:


Click “Details” button.


Remove the cookie related to this, if there is one.

4. Download and run adware medic tool

You can also find some info here:

http://www.adwaremedic.com/kb/scampopups.php

3 replies
Question marked as Best reply

Jul 2, 2015 4:07 AM in response to Traceykate

1. Force Quit Safari .


Press command + option + esc keys together at the same time.


When Force Quit window appears, select Safari .
Press Force Quit button at the bottom of the window.

2. Relaunch Safari holding the shift key down.

3. Go to Safari / Preferences / Security /Privacy


Cookies and website data:


Click “Details” button.


Remove the cookie related to this, if there is one.

4. Download and run adware medic tool

You can also find some info here:

http://www.adwaremedic.com/kb/scampopups.php

safari blocked due to **** pop up demanding money

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