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iPhone won't download entire playlist for offline playback on iOS 8.4

I'm about to give up on using apples new "iCloud music library". I've been trying to download all my music for offline use so I made a smart playlist that contained all my songs (3763, 29.49GB). The downloads start and the problems quickly arise. First off every so often i get an error promoting a song couldn't download then to retry or hit done. Second the downloads seem to do alright for the first several hundred downloads but then start to freeze and go really slow. My internet connection is fast and other downloads, like my podcast in my downcast app download gb's of data rather quickly. This has caused me to make several attempts to download them over night. However when i wake up i find the download halts at some random number. My most recent attempt got me down to about 200 songs however there were no ways to restart those stuck download. Restarting the phone and or hitting make available offline (again) results in all the songs already downloaded being removed. So basically at this point there is no easy way to download all my music. You think by now we are far enough in computing that downloading gb's of data should occur with out a hitch and as i said before for other apps and iTunes on desktop everything is fine. But right now my iPhone can just not download all my music. This a feature of both iTunes match and apple music that is essentially broken for me. And alternatives like turning off iCloud music library result in me not being able to use apple music.


So it seems i'm left with two options. 1. just deal with not having all my music offline and have said streaming eat up my data plan and battery. And hope that apple pushes an update that fixes these download issues. 2. Completely turn off iCloud library and as such apple music + iTunes match as well which ends up making all apples recent music product usless.


Does anyone have any solution to these problems?

iPhone 6, iOS 8.4, null

Posted on Jul 2, 2015 7:05 AM

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Posted on Jul 2, 2015 8:13 AM

Experiencing the exact same things as you. Trying to sync all my music (4400 songs) in a single playlist, and it's just not having it at all. Also a ton of error popups, freezes, crashes, restarts, just like you said.


I don't think it's isolated to a single playlist though, I think the whole offline service is messed up. I'm currently having issues syncing even a playlist with only 25 songs. It chokes and freezes when it gets to "Downloading 3 songs".


This is very disappointing, as reliable offline syncing is probably my #1 must-have in a streaming music service. I'll be going back to Spotify at the end of the trial if this isn't resolved.

50 replies

Jul 4, 2015 12:04 AM in response to Codycgb

UUuh, there are working parts on Apple Music?


Which are they?


- Deleting files, not from iTunes

- Change covers

- More boring radio stations, added to millions that already exists



For me even easist tasks, as music add to an playlist doesn' t work.


Apple has done a very, very bad job with Apple music.


Shame on.

Jul 4, 2015 11:14 PM in response to Codycgb

Alright so it seems I've stumbled upon a solution to downloading big libraries for offline use. I discovered it while I was organizing my library with smart playlists. In my experience it seems that problems tend to arise when you try downloading a lot of songs from only one playlist. After several hundred songs there are errors and sometimes downloading completely stops (usually after 2k). Also the offline badge may disappear on your playlist which causes all downloaded songs up to this point to be deleted on the next reboot. Given these insights it seems apple didn't optimize the software enough to handle large playlist offline requests. Until they do, the only way to get all your music on your device is to break your library into smaller chunks, download those playlist one by one for offline use and it should be smooth sailing once you got all your music on your device. The best way to do this is to use smart playlists to auto separate your music (and auto download new songs). Now there are many ways to do this and a lot of its up to personal preference. I kept it simply with two folders. Owned music (folder 1) and apple music (folder 2). I then made the following smart playlists:


Folder 1

Albums (CD Owned)

I got all my full albums together in a regular playlist (ones that I have physical copies of), selected all the tracks, hit get info and then in the comment section put "Entire Album (CD Owned)". After that I created a smart playlist with the following rules: Media kind is music, Comments is "Entire Album (CD Owned)" & iCloud Status is not Apple music.


Albums (Digital Copy Owned)

Same as above however it was music that I only had a digital copy off. Just replace "Entire Album (CD Owned)" with "Entire Album (Digitally Owned)".


Solo Tracks

Made a smart playlist with the following rules: Media Kind is Music, Comments is not "Entire Album (Digitally Owned)", Comments is not "Entire Album (Digitally Owned)" & iCloud status is not "Apple Music". This created a playlist with songs that are not part of an album that i have all the songs to.


Folder 2

Apple Music Library

I don't have many songs on apple music yet so I just have one playlist with the following rules: Media kind is music, iCloud status is "Apple Music".


Now my 3819 song library is split into smaller playlists (1842, 1351, 626 & 37 respectively). Next I just hit download (make available offline) on one playlist at a time (downloading all the songs on said playlist before i tried moving on to another). However some tracks still hanged up. What i did was wait until all the songs that could download did and all that was left in the download que were frozen songs. Rebooted the iPhone, opened up the music app and the other few songs download like a charm. Repeated until all my music was download.


So basically you want to use smart playlists and the comment sections of songs to break down your library into smaller manageable chunks that your iPhone can handle, then download. Once you do the downloads can go through and any new music will be downloaded automatically. Like I said before how you do this is up to you, i explained how i did it above.


Lets hope that apple can make some positive changes before iOS 9 so that their will be a easy way to download all your music. Making a bunch of smart playlists to do the job is tiresome. Until then this is the only solution I found. Hope it helps out any other music lovers. Thanks!

Jul 18, 2015 4:40 AM in response to Codycgb

I've never used iTunes until the husband advised of this trial deal - so to make things simple I've moved my entire library and have been playing around with new music in iTunes. A week into it and I'm more irritated then pleased. After reading this thread I hate to admit I'm happy to see I'm not the only one having issues here and while my feet are barely wet I'm about to jump ship. I see a lot of "I hope Apple takes care of these issues before trial ends" which would be great, but I think Apple should extend the trial due to the issues so we can see that they're actually fixed before deciding to stay or not. I'm so hesitant to run to spotify (after all the time I've spent on iTunes) as I know Apple will hit us with this perfect fix...but dang man, I just wanna be able to listen to my music without hiccups! I wish I could make it as far as updating a playlist, but I can't even get my edits to changing an artists name to save! Grrr. 😠

Aug 18, 2015 6:10 AM in response to Codycgb

I'm wondering if anyone has any updates on this issue or further solutions?


I had gone through each of my artists, one by one, and made them available offline. This seemed to work for the most part, but was extremely annoying and time consuming. However, once I updated to iOS 8.4.1, all my music available offline was deleted. Now I'm back to where I started and not sure what my next step should be.

Aug 25, 2015 10:24 AM in response to HopeAmongstUs

What I did its kinda stupid but it has been working great for me. I have a playlist with 2,000+ songs so I downloaded one by one and when I had 50+ songs left I selected Available Offline on the Playlist title. So now I have all the songs on that Playlist available offline and when I add a new one on my Mac or iPad it gets updated automatically (to be played offline) on my iPhone. 😝

iPhone won't download entire playlist for offline playback on iOS 8.4

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