When I try to subscribe to Apple Music I get the following error, both on iOS and Mac:
Sorry
We've found a problem that prevents us from signing you up for Apple Music at this time. We expect to have it fixed within a few days, and we thank you for your patience.
It happens right after I click on 'Start 3 month free trial' and then 'Individual'.
Any ideas what could be going one? I can't find anything on the web about it.
I've also tried this on my iPhone and iPad...no luck. Are you outside the US? I'm wondering if it's something to do with that.
Same problem - signing up from canada
Since iMusic is so new, apple still has issues within it, I would wait a day or two and try again. Do you have a credit card linked to your account? Apple Music requires a credit card to be linked since after the free trial ends it begins charging your account. I would also try posting this question in the Apple Music community
I'm from the Netherlands, though it should work here. I have a creditcard set up and I'm using it regularly.
I did check and both Netherlands and Canada are supported.
Overlooked that community, thanks. This is the correct community for it -> Can't subscribe to Apple Music
I've experienced the same today, too. Trying to start a 3-month trial for a family sharing account from the UK.
It's happening to me as well and I live in the states. Definitely an initial glitch for Apple but I trust it'll be fixed today or tomorrow.
Grace and peace.
Now that I'm seeing more cases of this, there are two things that could be happening, too many people are signing up and the servers are overloaded, and/or Apple Music has a glitch that is preventing some/ all from signing up. Try again in a few hours and again in a few days. You are not the only people that are having this issue, the support for Apple Music has others experiencing this as well.
I had the exact same error and I suspected it was because I use my old "non-iCloud" AppleID for iTunes purchases. I signed out of that account and logged in with my iCloud account and I got past the error, but I didn't proceed as I'm not sure I want to do that since all of my purchased music isn't on that account.
I guess that's a moot point to a degree since I'll have access to every song ever, but my App Store, movie, iBook purchases aren't on that account.
Has anyone had success subscribing to Apple Music with an older iTunes account?
I suggest that you start a new post to answer your question
Sorry, didn't mean to start a new question, just wanted to share my experience with signing up to Apple Music.
- I've de-authorized and and reauthorized all devices and it still did not work.
- Shut down devices and reopened iTunes.
- Tried subscribing iPhone 5s, Macbook, iMac, and iPad (still having same message).
But while I was in my account settings I noticed I tried iTunes Match a few years ago and did not renew my subscription. It's asking me to renew my subscription. Possibly there's a glitch between it wanting to renew that subscription and trying to sign up for the "new" iTunes Match + Apple Music.
Has anyone else tried iTunes Match in the past and not renewed it?
Read a post from someone with an old appleID and a new iCloud one. The old AppleID wouldn't work but the newer iCloud ones does for them.
i use a non-AppleID which I've had for years.
I used iTunes Match in the past and chose not to renew it and I am having issues signing up for Apple Music.
Can't subscribe to Apple Music
